Major responsibilities• Design, build and implement Microsoft solutions.• Design, build and implement virtualisation solutions (Citrix and VMware).• Transition of new clients and projects into the Managed Services practice and development of transition strategies and tasks.• Perform infrastructure reviews of client environments.

Major responsibilities• Team Lead for the Microsoft product stream.• Review work of and mentor Managed Services Engineers from a technical perspective.• Design, build and implement Microsoft solutions.• Transition of new clients and projects into the Managed Services practice and development of transition strategies and tasks.• Technical management of key managed services account.Key Achievements• Perform a domain upgrade to Windows 2008 R2.• Implement an Exchange 2010 upgrade including site resiliency to a disaster recovery site.• Implement an Exchange 2007 upgrade from an Exchange 2003 environment including merging a domain running apple mail.• Implement an Exchange 2007 upgrade and consolidation project from a multi-site and domain Exchange 2003 environment.• Transition a 15 site, 1600 user environment into the Managed Services practice.

• Design, build and implement Citrix solutions.• Work with business units to identify key functions to be part of solutions.• Regularly perform project reporting to ensure risks and issues are identified and escalated appropriately.• Troubleshoot issues during pilot implementations.• Architect and implement a highly available Citrix Password Manager environment to support a large number of users across multiple business units and geographic reaches.• Design and implement a highly available XenServer environment to enable server consolidation.

• Assessment of customer environments and their requirements and documentation of results.• Analyze customer requirements and make recommendations for appropriate solutions. Contribute to establishing clear customer expectations and delivery.• Lead the technical design of solution components within environments.• Contribute to managing quality and customer satisfaction and ensuring that the solution meets customer requirements.• Develop deployment and/or migration plans for highly complex component(s) of a system. • Design training guides, operational and user documentation.• Coach and train team members, acting as a role model for others.• Act as a Career Manager to other staff.• Perform acting Brisbane Capability Lead role when required.• Architect Microsoft File and Print Services and Exchange 2007 design to replace existing Novell infrastructure and design a migration strategy the environment. • Design a consolidated SQL infrastructure for high availability and fault tolerance.

• Provide senior technical expertise to solution development and implementation.• Deliver hardware and software solutions with consistency and professionalism• Maintain an up-to-date knowledge of key technology and industry trends and developments.• Provide high quality of documentation and support material.• Act as consultant in consulting assignments or projects.• Provide support for the Sales Team and other staff.• Assist with preparation of sales proposals.• Scoping of project and client business requirements.

• Assist with bid qualification, preparation of sales proposals and tender responses.• Assist with detailed project effort and schedule estimating and risk management.• Assist with project planning as per agreed methodology and standards to meet agreed client requirements.• Act as consultant in consulting assignments or projects.• Guide project team in the application of quality process and technical standards as per methodology requirements. Also act as an independent technical reviewer for project team.

• Design and install NT networks, Exchange and proxy server.• Installation and configuration of network systems.• Troubleshooting of network problems and upkeep of client networks.• Design and rollout of Desktop SOE.• Help Desk support work and desktop & phone support skills.• Install, configure and support of various software packages and operating systems.• Installation, configuration and maintenance of PC’s and peripherals.• Support of Windows NT Workstation and Server and 95 platforms, and Microsoft BackOffice products.