Warren Lam Email and Phone Number

• Designed, developed, tested, and documented various C# .NET application solutions for data conversion, interfaces, and business continuity for key business stakeholders.• Effectively designed, implemented, and transitioned legacy applications and functionality into current LINK pipeline system through data conversion to Oracle (PL/SQL) and Java frontend/batch process while reducing Enbridge’s overall application footprint and achieving cost savings initiative.• Successfully configured and transitioned the Quorum applications during the divesture of midstream assets from Enbridge to Midcoast Energy. Worked efficiently with Midcoast Energy IT resources to configure new servers, databases, web portal and security groups without delays.• Successfully managed and upgraded Quorum’s E-Suite, TIPS, QCM, and QDOD to the latest Version 16 as scheduled while only using less than 25% of the project budget.• Continuous application support for business users in Quorum’s E-Suite, TIPS, QCM, QDOD, QPTM, and QQM to ensure that deadlines are met on a monthly basis and through quarter and year end closes.• Identified and improved manual processes for key business stakeholders by automating tasks throughbatch processes that increased team productivity, decreased hours worked, and reduced the likelihood of user errors.

• Effectively managed development teams of up to 15 developers tasked with enhancements and issues from ongoing project implementations and production support teams. Tasks include task/resource management, forecasting, and communication between product leadership team. • Ensured that developers across development, project, and support teams conform to architecture standards and client requirements through design and code review/analysis. • Continuously identified and improved internal process deficiencies of implementation life cycle through root cause analysis and provided input and recommendations to the product architects/managers, project managers, and support managers. • Communicated as a liaison between product architects, project managers, and client business users in several gap analysis discussions during the scoping phase of multi-million dollar project implementations of Quorum’s QPTM application. • Continuously mentored and motivated team leads and developers to improve their skills in leadership, problem solving, and overall technical and business knowledge.

• Led development and support teams through design, development, user acceptance testing, and Go-Live phases in support and on projects. • Gathered client business requirements through project assessment and design phases. Tasks include discussions with business users, identifying gaps in existing application functionality, and creating functional and technical design documentations for internal and external sign off.• Assisted project managers with defining project scope, goals, and deliverables that meet the client’s business requirements while effectively communicating project expectations to the product manager, product architect, and team members.• Facilitated product builds, environment setup, and data conversion with developers, product architects, DBAs, and build team resources during the implementation, development, and deployment project phases.

• Supported Quorum’s applications such as Esuite, QPTM, and QLNG using C++/C# for front-end GUI, C++/C# for batch processing, SQL Server and Oracle database platforms, and Crystal Reports for reporting interfaces.• Developed and unit tested issues and enhancements for key pipeline business modules such as Nominations, Confirmations, Scheduling, Capacity Release, Allocations, Inventory, and Billing.• Designed and developed vital reports such as Billing Invoice Documents, Monthly Imbalances, Path Balance, and Daily/Monthly Scheduling/Allocation Reconciliation. This effort includes developing custom batch process steps, database staging tables/views, and Crystal Reports.