Develop and maintain customer relationships at all levels.Provide first-line equipment maintenance and technical support including repairs.Optimize account profitability.Prepare and hold periodic business reviews with identified customers.Identify and monitor timely customers-at-risk, contract renewals and determine retention action plan with DM.Ensure collection of receivables to proactively prevent credit holds.Meet established sales and profitability targets.Analyze and review with manager business results, identify growth opportunities and action plans.Deploy divisional programs and initiatives.Implement targeted price increases at designated customers.Establish service call plan to meet service level agreements.Monitor and report market intelligence in territory (competitors, customers)Proactively identify, develop and implement solutions to improve results, customer service, and total cost.Identify, quantify and communicate the Ecolab value provided.Establish target customer list and acquisition plan.Conduct trials; produce and present customer proposal in line with internal approval process.Negotiate and close the deal and implement conversion and start-up plan.Follow Ecolab safety guidelines and incident reporting requirements.Act as a safety champion at customers’ sites.

Ensure all technical requirements (fittings and repairs ) are managed in a timely manner to ensure that the Engineering Department is meeting its KPI’s.Ensure all tasks are carried out in a safe manner. Effective communication with internal and external customers when required with regards to the engineering department.

Christeyns - passionate about laundryAs a professional laundry, it is crucial to partner up with a trustworthy chemical supplier. Christeyns entered the laundry business in the 1940’s and has since developed into a real expert of the textile care market, providing state-of-the-art detergents and equipment.

I implemented a national government policy for gifted and talented children. Attending all 50+ primary school in the borough and setting up a three-phase sports activity assessment framework. Selected candidates had the opportunity to be further selected by various sport national governing bodies and given the opportunity develop their skills. As the Senior Cricket Coach I delivering comprehensive school coaching, sports camps and tournaments. Communicated with all key personnel including director of sport, head teachers, physical education teachers and parents.

Within this role I coached children of all ages, in primary and secondary schools. Designed and developed lesson plans. Planned and organised large tournaments. Liaise with physical education leads on behalf in all schools in Tower Hamlets.

I represented Kent County Cricket Club since I was 15 years old joining the under15's and moving through the age groups. At the age of 17 I was offered a contract to join the KCCC Academy and this was when I started to play for the 2nd XI. I was offered a full professional contract at 19 and played two full seasons.