• Managed team’s backlog using ADO (Azure Development Operations) boards• Created iterative team work plans (i.e. user stories and features)• Lead Agile ceremonies such as daily stand ups, feature planning, feature socialization, and backlog refinement• Participated in continuous skill and business improvement via biweekly Product Owner “community of practice” meetings• Created clear documented processes for testing features• Tested user stories and features to ensure all acceptance criteria were met

• Used data analysis to drive process changes in the Purchase channel• Managed product feedback and implemented updates or plans for improvements• Trained new admins in unique internal system• Designed system to manage prioritization and process flow for home purchase process• Trouble shot and solved user issues with internal systems• Used SQL system to help diagnose tech issues• Used JSON files and Postman to fix tech issues• Created iterative team work plans (i.e. user stories and features)• Created clear, documented processes for testing features• Verified coding through approval of minor pull requests (code changes)• Helped test new features as they were developed

• Monitored team member performance and quality• Held monthly one on one’s and coaching sessions with team members• Created process improvements to increase turn times, production quality, and team member knowledgeo Leveraged relationships with internal and external partners• Collaborated with the training team to create materials for multiple teams• Completed extensive internal leadership training courses• Collaborated with various levels of leadership from different business areas to improve team member rating and review processes• Represented my business area’s work on a company-wide level multiple times.• Worked with technology teams to administer and implement a system and work process• Coordinated with closing attorneys to streamline the purchase process within attorney states• Created business process maps in Signavio

• Implemented new processes to enhance the team process• Created and delivered training to auditors to reduce their errors• Determined scheduling needs for teams• Coached team members for professional improvement• Assisted the Team Leader with daily tasks

• Statused disbursement defect queue• Cleared disbursement delays after receiving corrected documents

• Performed post close escrow audit on executed closing packages for refinance transactions• Top monthly producer