Warren Neasmith Email & Phone Number

Reading, United Kingdom

Frisk Change Management

Chertsey, Surrey

IT Change Control - Regus• Managed Change Control function• Managed KPMG audit process for IT Change Control• Implementation of new change management process (Quickbase)IT Service Delivery - RegusWorked with Global Service Delivery team in all of SD aspects including:• Implementation of processes with Change Control as governance• Service Level Management; internal and external• Daily/Weekly meetings between Business units, Project managers and Datacentre• Service Level Management with datacentre, BU's and PM's for SSL's, Servers and App changes• Regulated process and schedule changes for servers to be patched quarterly• Point of contact for Major Service Failure escalation and resolution• Point of contact for VIP escalation and resolution• Ensuring effective resolution between Service Desk, Engineers, PM’s and Senior ManagersIT Project Management - Regus• Rollout across 140+ sites within UK for “Project Bolt” IT Service Desk Manager - RegusAn initial six-week contract that was extended as IT Service Desk Engineer, quickly promoted to IT Service Desk Manager of a six-person team based in a Regus Service Centre in Chertsey• Provide a UK based IT service desk function• Supporting internal clients of Regus across APAC, EMEA & AMCAN• Managed the following: ticket triage, customer support, customer resolution and escalation• Managed a team of 6 service desk engineers, with daily workshops and weekly KPI’s