• Assist with department technology projects, to include maintaining project schedules, project planning, developing specifications for business solutions, and managing project implementation.• Provide support for 16 Police Department mobile computer systems running Windows XP.• Document and coordinate resolution to software and police systems related problems.• Research and recommend technology equipment/hardware and software purchases and keep department abreast of new trends in industry.• Technical Lead for Dispatch Renovation Project.• Assist with end-user problem resolution for all IT related problems and service requests.• Serve as a contact for Police Department on all IT issues, outages, and/or service changes. • Serve as a contact with software and hardware vendor customer support service for problem resolution.• Provide IT training for staff and recommend process improvement strategies to improve efficiency and technology delivery.• Work closely with the State Agency Information Technology Division in the over-all delivery of IT services to the Police Department.• Administer and maintain Windows Server environment using VMware topology.• Administer WSUS for all 100 Town of Bloomfield computers spread throughout 5 locations.

• Responsible for the development and implementation of common strategies and common solutions, as well as the support and maintenance of client technologies on workstations, servers and network peripherals.• Serve as first point of contact for individuals requiring technical support and utilized by the organization with the goal of improving the ability to leverage technology to support the business.• Responsible for tracking and coordinating problems and solutions, as well as collect and analyze customer satisfaction data.• Perform system integration testing for new software, hardware and technology innovations.• Document solutions to problems, installation guidelines and service pack instructions.• Research, evaluate, and recommend personal computer software based on application needs and anticipated growth.

• Administer workstations utilizing remote and administrative software, over a TCP/IP network in a mixed Windows operating systems environment.• Provide first and second level support for 125 onsite and 80 field office users located throughout 7 different sites.• Responsible for strategic development of user training and support solutions that are designed to improve productivity.• Lead migration project for computer to the latest Windows Operating System and Service Pack level (Win 7 sp1).• Lead project rollout for upgrading computers to Microsoft Office 2010 along with the approved Documentation Management Software (iManage).• Manage the configuration and performance management of all computer systems and handheld devices.• Provide functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN and remote systems.• Worked with vendors to gather information in regards to software integration problems in order to provide solutions and improve product efficiency.• Administer and maintain virtual/network servers utilizing Microsoft Remote Desktop and VMware Client.• Collaborate with Paetec to resolve Bandwidth and company-wide phone issues.

• Provide remote and onsite support for small business offices (10 users) and home users on TCP/IP networks in a Windows operating systems environment.• Interface with various business managers to identify concerns and requirements as well as integration, implementation and support.• Upgrade individual user desktops from Windows XP to Windows 7 and support training and configuration issues.• Work closely with department managers to implement strategies to deal with growing technology needs (hardware and software).• Install and configure network and local printers for small office and individual environments.• Provide support for application upgrade for both office and individual workstations.

• Administer network servers and workstations, utilizing one or more TCP/IP networking protocols and/or one or more Windows operating systems.• Evaluate and/or recommend purchases of computers, servers, network hardware, peripheral equipment and software.• Setup backup programs on Wintel servers and work with Operations to ensure backup programs execute successfully.• Lead and support application upgrade standards by planning, testing and implementing timely upgrade of client and server applications. Update program libraries and documentation for audit purposes.• Maintain standard pc image for the company (includes testing and documentation).• Lead migration project for both computers and servers to the latest Operating Systems and Service Pack levels (Win 2003 sp2, Win XP sp3).• Support Win XP and Win 2003 operating systems, Microsoft Security and application updates for both computers and servers.• Provide Active Directory support for moves, adds, changes and security updates.• Provide first and second level support for 180 onsite and 75 remote end-users.• Verify the accuracy of documentation for project status reports, network problems, installs and deployments to provide high quality support.• Support remote-users in regards to connectivity issues with AT&T Network Client.• Manage various projects in regards to Network and Server maintenance, upgrades and migrations.• Plan and implement network security, including building firewalls, managing host security, file permissions, backup and disaster recovery plans, system integrity, and adding and deleting users.• Maintain efficient environmental standards based on Company, State and Federal requirements.• Setup and maintain Disaster Recovery practices and standards, including file replication.• Coordinate testing and assist customers with recovery issues to enable system recovery and availability.

• Achieve operational service level commitments for Problem and Service Request Management at an individual and team level for PC/LAN and Telecom at all sites supported.• Execute all work, based upon processes outlined in the Process Control Manual and implement, as appropriate, all updates through bulletins, notices and future advisories for LAN/WAN and Telecom for all sites supported.• Track and complete all tasks within the specified timelines, and communicate status and progress of the project to key stakeholders.• Coordinate operational activities, projects, and multiple priorities providing primary support and availability for all components related to the LAN and Telecom infrastructure at supported sites.• Worked with Server Team to upgrade, support and maintain over 200 servers in Data Center.• Prioritize work based on business need and deliver exceptional customer service and satisfaction.

• Provide technical support for routine and complex problems and service requests associated with workstations, servers, networks, hardware and software.• Assign and coordinate cases with product support providers, including external vendors, and follow documented escalation paths as required.• Coordinate the equipment and software life cycle following manufacturer standards and procedures.• Support software distribution, business applications and associated updates from the server to desktop.• Perform operations maintenance and proactive processes to maintain technology controlled areas.• Support company migration projects by migrating Executive Users or performing emergency remediation when necessary.• Support installation, replacement and repair of infrastructure components.• Coordinate and maintain process control management for site.

• Ensure that new applications were compatible with the existing production environment and other applications.• Provide a smooth transition of new applications and technology from development to the Software Distribution group.• Package software for electronic distribution and developed commercial quality client and server setup programs.• Track activity on a project by project basis for customer reporting and cost recovery.

• Complete development and testing activities for computer applications.• Work on individual assignments for upper management and lateral team members.• Perform presentation reviews on status and outcome of work.• Provide support, instruction or direction for various desktop and mainframe applications.