•Gather, document, and maintain business requirements for various projects from initial phase to final implementation, assuring requirements meet DT standards.•Assist in maintenance and communication of project status reports and tracking.•Develop use cases and functional specifications and coordinate the capture of process models and functional testing.•Coordinate and manage user acceptance testing.•Act as a liaison, translator, and communication bridge between non-technical Delta project stakeholders and the Delta Technology development team.•Assist Delta Field Support & Learning in establishing end user training. •Act as an “iRise” mentor to other Delta Technology business analyst. (iRise is new software designed for business requirements gathering and product simulation.)•Track and research software defects using Mercury Quality Center.•Provide project work effort estimations•Create detailed project schedules•Assign responsibilities to contract Business Analysts•Manage Contract Business Analysts. This includes approving time sheets, providing training, reviewing individual status reports, and ensuring that they follow Delta IT methodology. •Product Manager for Shopping and PNR related functionality

•Create master test plans, test cases, and test schedules using Mercury Quality Center•Execute test cases/scenarios across the development of various projects•Document test scripts and test plans tied back to requirements. •Identify and track defects using Mercury Quality Center. •Perform regression testing to validate the resolution of any software or system defects.•Gather, document, and maintain business requirements for various projects from initial phase to final implementation, assuring requirements meet DT standards. •Assist in maintenance and communication of project status reports and tracking.•Develop use cases and functional specifications and coordinate the capture of process models and functional testing.•Coordinate and manage user acceptance testing.•Assist Delta Field Support & Learning in establishing end user training.

•Provide support and coordination to the ongoing development and implementation of Reservation Sales Customer Management System. (Delta’s computer reservations software)•Manage development of business requirements for each new phase of the CMS (Customer Management System- Delta’s computer reservations software) from inception to implementation. Interfacing with Project Managers, Reservation Sales Management, all levels of Delta management, Marketing, ACS (Airport Customer Services), Delta Technology, Worldspan, and Front-line team members. •Provide research, analysis, written proposals, and updates required by the projects. •Manage, Coordinate and participate in product testing•Assist with coordination of communication and training. Practice established project management methodology.•Identify and recommend business process improvement opportunities that will improve overall operational performance and efficiency.•Manage the Customer Management System Product Support Desk•Webmaster for the Customer Management System website. Used for communication and a media for frontline to report problems.•Responsible for the maintenance and implantation of Delta’s computer reservations software, “CMS” (Customer Management System)•Track and document all “CMS” (Customer Management System) defects and issues