In this exciting challenge, I head our mail related solutions service business globally.Delivering our strategic, financial and transformation performance worldwide.Cultivating our global service offer throughout our community and driving best practice within all regions.We have direct presence in 15 countries and a further network of partners through our export business globally represented by over 800 employees.We strive to deliver both excellent technical support to our in country service operators and work with our supply chain,research and development teams in order to keep continuous improvement forefront of mind.Organisational transformation successes in the creation of our European multi lingual product support function further streamlining our operational capabilities whilst at the same time protecting our intellectual property.Creation and continued investment of our global digital asset team based in the USA providing relevant content for current demand trends, positively impacting both customers and employees experiences directly.Introduction of new visualisation technology truly transforming both our customer experience and significantly impacting our complex machinery efficiency by improving time to fix and first time fix metrics resulting in less down time and positive impact to the environment by reducing drive time and net CO2.

Executive Director supporting Mail Related Solutions, Business Process Automation, Customer Experience Management and Parcel Locker Solutions UK and ROI.Responsibility for Quadient UK, Quadient IRE and DCS limited a Quadient Company.Core responsibilities:•Chief Information Security Officer•Business Transformation Director•Operations Director •Customer Services Director (CXD/CCO)Key purpose to lead transformation activity across our geography and four business lines.Maximise financial contribution by leveraging a combination of people process and technology driving business growth and strategic business objectives.Transformation success in areas such as:Order to cashQuote to orderSupply chainBusiness process outsourcingProperty utilisation and agile working policy formation and deliveryBuilding “Centre of Excellence” in various operating models and disciplines

Executive director responsible for IT,E-Commerce and Digital Platform leadership,Customer Experience across all channels,Contact Centres, Back office operations,Field Service engineering,Technical teams, Quality Systems, Supply Chain and Facilities. Key achievements:Successful deployment of integrated mobile technology improving both productivity and employee engagement.Increased productivity and profitability delivered through successful change management and employee engagement programs.Seamless deployment of best in class UCAAS and Omni channel CCAAS to our six UK sites improving mobility options for employees and lowering our related IT costs at the same time.Led and delivered ISO27001 certification within five months.Resulting in my nomination as CISO.

Executive Director.Proud to be responsible for the creation and evolution of our best practice award winning multi channel contact centres.Full P&L responsibility for all customer interactions and channels including digital.•Significant inside sales growth with impressive 45% ROS•YOY operating cost reduction whilst improving the customer journey and BPM•Staff engagement scores achieved in high performing range at 73% (Aon Hewitt) •Several M&A Post acquisition business integration success achievements•Seven figure revenue channel creation success roots to branch•Multi technology high capital deployments ranging from on premise to SAAS & CCAAS•New business start up•Digital board member for NUK

Sales & OperationsResponsible for the day to day Contact Centre Operation as well as the Neopost Supply Chain Management, during my time in this role my major achievements are as follows:-•Introduction of Siebel CRM and roll out to sales channels•Re-engineered supply chain and distribution centres •Creation of competitive challenger strategy by outsourced telemarketing generating £3m in sales growth in first year•Creation of a single multi disciplined, multi channel contact centre •Doubled revenue in first major business acquisition•Customer retention and loyalty team creation

•Sales appointment generation•CRM & Analytics •Management and implementation and adoption of sales force automation •MI Definition & Analysis•Supplies and office equipment sales

Independent capacity with the primary focus to achieve the boards objectives.HBVB are focused on subjects such as:Market intelligence and business barriersPromotion of Havering as a good business location Helping to shape growth / regeneration plansAssisting the council in retaining and growing the borough's business base.The role of the Chair is to support Havering Council in setting an agenda focused on Strategic matters impacting business both now and more importantly the future.