Warren Timothy Christopher Email & Phone Number

Reconciles all monies appearing in suspense's.Manages and mentors staff to ensure that they have the skills required by the practice and are able to achieve their performance objectives.Assist with monitoring of staff leave, time and attendance in accordance with the company rules and regulations.Accountable to report misappropriation to the management within the prescribed period as per the SOP in order that the necessary disciplinary action may be taken.Provides support and guidance to Lancet Depots to facilitate adherence of cashiering protocols and assists with the implementation and setting up of new acquisitions.Assist with drafting internal working instructions and adherence thereof.Daily operational management of direct reports who provide a support service and monitor cashiering and banking processes of peripheral laboratories.

Gauteng, South Africa

Attends to queries and ensures prompt and efficient responseProvides support and guidance to Lancet SA and foreign sitesMonitors cash logged accounts to ensure that payment was receivedReconciles and controls manual receipts to ensure that the monetary value balances to the system and the information is correctly capturedChecks and captures cashiering documentation received from the depots ensuring the reconciliation of the cashieringProcesses credit card payments and refunds from/to clientsAttends to the granting of drawer access to usersMonitors and investigates all cash logged accounts to ensure full paymentAssists with the collection of banking from Lancet SitesResponsible for the banking of monies received to ensure efficient reconciliationEnsures that unbalanced cashiering is reported daily.Provides basic IT support to departmentAssists with troubleshootingCompiling reports for statistical purposes and highlighting trends on staff members.Inbound and outbound Campaign maintenence.Monitors real time dashboard

Gauteng, South Africa

• Action daily work list queues in full 100 % penetration. • Action queries from internal and external clients and attorneys (telephonically and in writing). • Attending to CRC / Ombudsman queries. • Ensuring all queries/complaints is dealt within the turnaround time allocated. • Ensure that the client receives the highest customer service.• Attending to refund requests.• Requesting surety documents for attorneys to proceed with litigation process.• Liaising with patients/clients/doctors; check and inform on Account Receiving, Understanding and assisting on all emails. • Resolve email queries.• Provide feedback to customers on resolution. • Negotiate with Medical aid for payment. • Advise on remedial action. • Debt collection. • Escalations to back office for investigation.• Contribute towards the effectiveness and cost efficiency of the department to ensure that strategic and departmental objectives are achieved.• Compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action / sanction in respect of the regulatory compliance matters• To build professional relationships with our internal business partners as well as external customers.• Taking timeous and appropriate action on reports.• Investigate, develop and apply best practice in the unit.

Gauteng, South Africa

 Debt Collection (Inbound and Outbound) Giving client information on outstanding balances on accounts and provide invoices via email/fax. Record all received queries and all correspondence from the client and as well as information that I relevant departments for assistance. Respond to customer inquiries via telephone calls to ensure, that customers receive correct and adequate information. Handle and resolve customer complaints where necessary to ensure customer satisfaction. Provide customers with product and service information relating to any account enquiries. Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention. Route and redirect calls to appropriate resource to ensure that customers are assisted promptly by relevant parties. Comply with Quality Assurance by meeting statistical requirements, and complying with quality standards, by maintaining confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organization. have provided to the client.  Ensure less customer complaints by following the correct channels