Warren Chase

Warren Chase Email and Phone Number

Service and Support Professional @ Bio-Rad Laboratories
Warren Chase's Location
San Francisco Bay Area, United States, United States
About Warren Chase

Warren Chase is a Service and Support Professional at Bio-Rad Laboratories. He possess expertise in troubleshooting, field service, testing, medical devices, computer hardware and 21 more skills. Colleagues describe him as "Work with him and you'll know how good he is. Get to know him, and you'll be glad you did. Warren is outstanding!", "Ladies and gentlemen, I have known and worked with Warren Chase for over ten years. For a 2 year period when we both worked in the Intel Business Unit for KLA-Tencor, Warren reported directly to me. I highly recommend Warren. He has a wide range of skills, investigating and solving both hardware and software problems, on some of the most complicated systems in the world. He dives into new assignments, coming up to speed very quickly on new products and tasks. Warren is well liked and respected by everyone, associates and customers alike. He is a team player, often taking less experienced engineers under his wings when they need it, always in a constructive manner. He communicates extremely well and will make an excellent addition to your team. Feel free to contact me for further information. Sincerely, Michael Matica michael.matica@gmail.com 408-540-4369", and "I have worked with Warren on more than several occasions and he is one of the most dedicated engineers I have worked with in my career at KLA-Tencor. Warren is pro-active in his approach to working on issues and does quality work."

Warren Chase's Current Company Details
Bio-Rad Laboratories

Bio-Rad Laboratories

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Service and Support Professional
Warren Chase Work Experience Details
  • Bio-Rad Laboratories
    Tech Support Engineer
    Bio-Rad Laboratories Jun 2018 - Present
    Hercules, Ca, Us
    Provide direct technical support to Bio-Rad customers, sales and field service personnel. Communicate all aspects of system operation, troubleshooting, and maintenance to customers. Document all customer interactions via CRM (SFDC, SAP, Servicemax, Concur)Provide after-hours support to customers as part of a scheduled rotation.
  • Bio-Rad Laboratories
    Product Support Engineer
    Bio-Rad Laboratories Sep 2014 - Jun 2018
    Hercules, Ca, Us
    Provide technical phone support to customers and field service engineers.Respond to instrument escalations to assist field service and ensure customer satisfaction.Write tech manuals, service advisories and technical bulletins for the field.Provide FSE service training (classroom and on the job) for instrument hardware maintenance and repair.Work with Manufacturing and Engineering to support new product introductions.Equipment supported: Digital PCR, Flow Cytometry, Microfluidics, and LIS networking applications. AutoDG, QX-200, ddSEQ, ChemiDoc Touch, Bio-Plex 200.
  • Radiometer America
    Field Service Engineer
    Radiometer America Mar 2010 - Sep 2014
    Service and support for blood gas instruments and peripherals in the greater bay area. Equipment includes a broad line of analyzers, trans-cutaneous B/G monitors, quality control systems, and IT solutions. Repair and align Spectrometers, reference lamps and digitizers. Comply with all quality standards and FDA and HIPAA regulations.Accurate completion of all administrative tasks involved in supporting territory and its customers.Accountable for all parts, tools assigned. Accident / Incident free operation of assigned company vehicle.CompTIA A+ IT Technician (220-601, 602) certified.
  • Agfa Healthcare
    Field Service Engineer
    Agfa Healthcare 2009 - 2010
    Mortsel, Be
    Install, maintain and repair a multitude of medical equipment in west region including X-Ray Readers, PACS workstations and servers, and hi-res digital hard copy imaging printers.Troubleshoot and align 12-bit LASER scanner, Digitizers and cassette handlers.Develop and maintain customer relationships to insure customer satisfaction.Perform site admin for customer: PC and Sun workstations. Di-Com, UNIX, DOS, Windows and MS-Office.
  • Kla-Tencor
    Senior Customer Support Engineer
    Kla-Tencor 1996 - 2008
    Milpitas, California, Us
    Install, maintain and repair complex LASER imaging and robotic handling systems in a clean room environment.Install, align and repair interferometer precision positioning systems.Provide phone support, remote data collection and analysis using RDP, remote host, and Web Ex.Support customer manufacturing by adhering to ISO standards and GMP.Awarded field service “MVP” for exemplary performance.Recognized by Intel Corp. for superior customer service.

Warren Chase Skills

Troubleshooting Field Service Testing Medical Devices Computer Hardware Electronics Software Installation Robotics Optics Technical Support Hardware Diagnostics Digital Imaging Windows Customer Satisfaction Windows Xp Unix Networking Diagnostics Microsoft Office Operating Systems Medical Imaging Comptia A+ Certified Dos Windows 9x Imaging Dicom Pacs

Warren Chase Education Details

  • Us Navy Advanced Electronics Program
    Us Navy Advanced Electronics Program
    Electrical/Electronics Maintenance And Repair Technology
  • Heald Technical Institute
    Heald Technical Institute
    Electronics Engineering Technology

Frequently Asked Questions about Warren Chase

What company does Warren Chase work for?

Warren Chase works for Bio-Rad Laboratories

What is Warren Chase's role at the current company?

Warren Chase's current role is Service and Support Professional.

What is Warren Chase's email address?

Warren Chase's email address is wa****@****aol.com

What is Warren Chase's direct phone number?

Warren Chase's direct phone number is +140898*****

What schools did Warren Chase attend?

Warren Chase attended Us Navy Advanced Electronics Program, Heald Technical Institute.

What are some of Warren Chase's interests?

Warren Chase has interest in Environment.

What skills is Warren Chase known for?

Warren Chase has skills like Troubleshooting, Field Service, Testing, Medical Devices, Computer Hardware, Electronics, Software Installation, Robotics, Optics, Technical Support, Hardware Diagnostics, Digital Imaging.

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