Trusted to enable the success of more than 20K SMBs by ensuring their most critical challenges are addressed at each stage in their lifecycle. Tasked with double-digit YoY growth of ACV. Managing HCM SaaS and PEO businesses with $5B revenue and $688M in EBITDA.Leads a team of more than 700 sales consultants and customer relationship managers focused on driving maximum value for customers.As a corporate officer, Alex serves as "Director, Officer, and responsible Fiduciary" for various regulated subsidiaries, including service on the Retirement Committee of TriNet's Board of Directors—responsible for more than $7B in assets under management on behalf of more than 145K plan participants.• Successfully reimagined the revenue function to deliver tailored, customer- and growth- centric experiences from a client's first touch onward, enabling the success of SMBs and driving predictable, reliable growth for TriNet.• Rapidly constructed just-in-time solution for customers to effectively navigate uncertainty and business disruption caused by economic, legislative, and environmental changes. Enabled clients to support their employees and access necessary liquidity during critical moments, such as during the 2023 bank failures, state-level changes to healthcare access, and the COVID-19 pandemic.

Lead more than 950 CX professionals to ensure exemplary service and value for more than 16K clients. Partner with premier global consulting agencies to enhance engagements with top-tier clients. • Completed robust customer journey mapping to identify key customer personas and improve the CX. Built a complexity model and risk rating system to monitor and appropriately respond to relevant events. Retention results for the newly installed client base improved 7.0%. • Transformed CX service model from a restrictive, “individual-based” response system to a 24/7, “high-availability” customer response center. Digital transformation of on-shore and off-shore Account Management activities during the COVID pandemic showed an immediate lift in NPS.

Provided strategic leadership and direction to more than 150 CX colleagues dedicated to better serving customers through seamless onboarding, rapid issue resolution, data analytics and strategic campaigns that drive customer connection and loyalty. • Improved client scores and retention rates by 25% in the first year of a re-engineered program.• Implemented CSAT and CES programs to enhance customer onboarding NPS scores and decrease attrition.

Responsible for shaping strategy, creating models and organizational structures to simplify the end-to-end customer experience and foster a high performance, customer-centric culture.

Reporting to the Senior VP of Corporate Development, provided insights and oversight over the long-term strategy and service model development for TriNet's large customer base. Led process improvement initiatives to help remove internal/external obstacles to meeting customer expectations. Provided deep insight into all aspects of customer wants and needs, competitors and emerging trends in the PEO industry.

I work with clients to evolve their business to grow and maximize profitability. Some examples are: - Serve as an interim CEO for company's that are in transition. - Act as a change agent to identify untapped markets and what's needed to capture a new market share. - Provide vendor assessments and negotiate more efficient contracts. - Work with Professional Employer Organizations (PEO) to enhance product offerings. - Assist PEO customers to ensure they have the best solution and pricing to map to business needs.

Rapidly delivered 50% top-line (290M) and bottom-line (9M) results while at Core and Emerging Growth division at Insperity – Revenues reflect personal contribution of regional targets and are inclusive of regional mentor role that contributed to 25% regional profit increase.Led teams that pioneer development of Enterprise and Private Equity market sectors. Engineered growth in all systems, people, and processes to build and substantiate viability of market. Initiated division with 10 customers/151M Gross Revenue to 200+ customers/25% of all Insperity business and 672M annual Gross Revenue in 2015). Additional revenues generated for region/US via direct teams encompasses 200% of goal for Strategic Business Unit services/sales.5X Profit growth and 5X client retention placing region and division among top corporate performers and winning recognition for peak volume and productivity gains. Earning #1 spot for per employee retention, revenue, and profit in division despite identical staff volume associated with pioneering a new division. Lead (8) Business Performance Consultants for US operations and (5) Account Executives for East operations.Recognized with Chairman’s Club award 2005 – 2016, Rookie of the Year award, President’s Club awards, Third employee in company history to achieve 10 million dollar club award. Achieved 25 Million Dollar Club.

Created 49% compounded growth (500K) plus 20% annual profit increase through restructuring sales organization increasing emerging growth best practices in difficult market segments, direct oversight of 2 sales and marketing teams with key roles in directing 2-5 operational integration teams. Developed and deployed quarterly and annual plans, programs and policies for company sales managers to include the build/launch of all cross-company sales objectives, systems, people, and practices to achieve the increase of company's revenue growth from 500K to first 5M Gross Revenues. Direct responsibility for recruiting, hiring, training, and metrics in compliment with sales strategic planning, and daily sales operations/metrics for a direct media marketing advertising firm. Increased prospecting contacts from 50% to 95% by pioneered new markets, and expansion into national contracts

Army Corp of Engineers – 12B MOS (Combat Engineer)NCO of the Year (1997 and 1998)NCO of the Division (1999)Solider of the Year (1992)

Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services. (Raytheon.com) Security Clearance: TSSBI (SCI)