Warren Bentley Email & Phone Number

Alexandria Va

Remote Employee

• Designed an alternative "Best Time To Call" feature for automated dialing, avoiding patent issues with competitors, in C++, MS SQL Server, and Oracle.• Filed for our own patent on the alternative method and its implementation.• Allowed customers using non-Latin alphabets to use native language database attributes on imported data by wrapping the load facilities with non-command-line routines, in C++, MS SQL Server, and Oracle.

Tysons Corner Va

Aspect (as Concerto) bought CenterForce in 2004.• Re-engineered the "Best Time to Call" package from a stand-alone package to be a component of a multi-dialer front end, using Unix, C++, bash, STL, and Boost libraries.• Gave our sales force a significant difference to highlight by creating a staff planning package for contact centers that optimized the staffing for projected loads, using C++, Boost, Lindo, bash, and MPSX.• Designed extensions of the basic model to cover cell phones, text messages, e-mail, and even personal visits, allowing more flexible contact strategies for the customer and a better sales proposition for our sales force.

Bethesda Md

Responsible as development DBA for Sybase ASE 11.9.• Improved possibilities, saleability, and scalability of a "Best Time to Call" software package for contact centers by converting from a file-based system to a Sybase database, using C++ and Korn shell.• Enabled our customers to contact 10%-20% more of their customers tin the same time with the same staff by creating a unique algorithm estimating the probability of getting the right person to answer the phone.• Gave our sales force a significant difference to highlight by creating two reports on call progress ratios, unique to the industry.• Improved testing and quality by implementing static analysis and unit testing as standard make options.

Washington Dc

• Developed and Implemented a Data Warehouse of Mining and Refining for International Nickel.• Provided management at BCBS National Capitol with the ability to examine data status and trends by creating and populating a data warehouse for medical insurance membership records, using C, Brio, and Red Brick DBMS.• At Bureau of National Affairs (BNA), a legal and regulatory publisher, re-engineered Accounts Receivable from a mainframe system to Client-Server using UnifAce and Sybase DBMS.• Re-engineered Credit & Collections from a mainframe system to Client-Server using UnifAce and Sybase.• Simplified the calculation of sales tax and address validation for other programs for BNA by implementing a Sybase open server process in C.• Wrote 15 batch reporting programs in two weeks at BNA for an order/ship client server system, using SQR and Sybase stored procedures.• Replaced an outdated order/ship system at BNA, on time and in budget, by leading a COTS software selection team.• Re-engineered a Sales History and Forecasting mainframe system to a client-server architecture for Black & Decker, using UnifAce, Sybase, and VAX/VMS, improving availability and appropriateness of sales reports.

Hunt Valley Md

Responsible as development DBA for Oracle 6.• Reduced national call center staff by 6% by developing and implementing a workload demand forecast system for inbound calls, using Oracle, C, Bourne shell, and Excel.• Improved current-day management of inbound call center staff, allowing an increase in span-of-control for supervisors from 12 to 18, by developing and implementing the statistical and database back-end of a decision support system for call center management, using C, Bourne shell, awk, and Oracle.

Baltimore Md

• Maintained and extended a job scheduling and work measure tracking system for operational maintenance of Bethlehem Steel Sparrows Point mill (BSSP), using COBOL and IMS/DB/DC. This enabled maintenance to be be done from up-to-date labor standards, and incentive pay to be calculated from current standard times.• Replaced paper card record system with a small database for Fire Protection maintenance for BSSP, using COBOL, DB2, and IMS/DC.• Replaced paper card record system with a small database for Instrument Calibration pedigree for BSSP, using COBOL, DB2, and IMS/DC.• Designed a job control and tracking system for a continuous caster at BSSP, to replace an existing manual system, to enable staff at different parts of the machine to coordinate activities better. The caster was seven stories tall, over 100 yards long, and unusually loud, so manual coordination was difficult.

Towson Md

• Selected hardware, operating system, an development language for product of start-up company.• Did analysis of Medical Records requirements at three local hospitals for the major product of the company, an in-the-pocket record of medical data.• Developed and implemented an original database management system (DBMS) for a write-once medium, using C, leading a staff of five.• Wrote company software development and documentation standards and procedures.• Recruited, trained, and evaluated ten Software Engineers.

Owings Mills Md

Led team of five Software Engineers.• Saved 40% of production planners' time by creating a Hierarchic Production/Inventory/Sales Forecast balancing tool, using COBOL, Assembler, CICS Macro, CICS Command, and IMS/DB (DL1).• Reduced over-production in off seasons at the ice cream cone bakeries by creating a forecast for cone sales using COBOL and INFOREM.• Reduced perishable inventory at the ice cream cone bakeries by 33% by creating a Mixed Integer Programming (MIP) model for bakery production using COBOL and MPSX.• Reduced number of bakeries from 12 to 5 by creating a Linear Programming (LP) model for restructuring bakery and warehouse locations using COBOL and MPSX.• Reduced corporate expenses by 6 cents a share by creating a LP model for restructuring all manufacturing and warehousing locations using COBOL and MPSX.

Baltimore Md

• Developed database model for company operations using IDS2.• Created a Bill of Material and Bill of Labor (ERP) system, using COBOL and IDS2.• Created a production planning support system, using COBOL and IDS2.• Created an order tracking and control system, using COBOL and IDS2.• Designed a fabric layout and cutting system to optimize fabric usage, using Linear Programming.

Hunt Valley Md

• Developed the migration system to move Engineering drawing records from a 7070 mainframe tape system to a 370 mainframe VSAM system using PL/1.• Developed a Shop Floor Control System using COBOL, JCL, and VSAM.• Created a math model of telephone central office installation time demand.• Created a math model of central office equipment delivery volume demand.• Created a technological forecast of computer usage and issues for next five, ten, and twenty years.

Worcester Ma

• Developed and taught the first freshman college level "Introduction to Computer Programming" course at WPI.• Assisted doctoral candidates in debugging programs needed for their theses, in FORTRAN, Assembler, and PL/1.

Mba, Economics

Management Science

80 hr short course by Busch Center associated with Western Electric Company.

Industrial Engineering

Activities and Societies: Alpha Pi Mu (Industrial Engineering)Operations Research, Statistics, and Information Systems. 30 grad. cr. hrs.

Bachelor'S Degree, Math

Activities and Societies: Pi Mu Epsilon (Math), Alpha Psi Omega (Dramatics), Acted in ten plays, lead in four. Masque (Drama Club).