Century 21 is the world's largest residential real estate organization, with approximately 7,000 independently owned and operated franchised offices in 73 countries and territories worldwide.Role: I was responsible for the management of all departments (Sales, lettings, property management, and administration teams) and the day to day running of the 2 franchised offices.IT Responsibilities Include:• Maintain and optimise local area network.• Manage VoIP telephone system (Asterisk, FreePBX)• Manage installations, upgrades and configurations of hardware and software.• Create new users and adding computers to Active Directory.• Control costs and budgets regarding IT systems.• Weekly leadership meeting to discuss performance and recommend improvements to stakeholders.• Develop IT policies and practices.• Provide technical assistance to 30 onsite and remote staff.• Manage contracts and relationships with vendors (e.g. development platforms & telecommunication companies).• Oversee data backup and storage • Manage software licensing.• Device and management.

After seeing a gap in the market, I founded Stealth360, a virtual tour company which marketed and produced high definition virtual tours. My customers ranged from small businesses, such as small boutique hotels, to publically traded companies, such as multinational shopping malls.Role: As the Sole Proprietor, I was responsible for all aspects of the running and executing the business.Responsibilities Include:• Build client base through cold calling and Marketing (Fliers, Google & Facebook).• Building relationships and liaising directly with clients to understand project objectives.• Managing client expectations under strict deadlines & budget.• Specialist photography, including post production editing (image stitching and Photoshop).• Stealth360 Website development (HTML, PHP, CSS & SQL).• Managing clients virtual tours web hosting platform.• Facilitated client bespoke requests such as: event showcases; client website development; exhibition hub platform creation; aerial photography.

SA Fitness was an independent fitness facility with 2500 active members.Role: I managed the sales office and day to day operations of the fitness facility.IT Responsibilities Include:• Maintain and optimize local area network and electronic fitness equipment.• Manage installations, upgrades and configurations of hardware and software. • Assess system performance, recommend and implement improvements.• Develop IT policies and practices.• Provide technical assistance to 15 staff and members onsite.• Control costs and budgets regarding IT systems.• Manage contracts with vendors (e.g. development platforms & telecommunication companies) and software licenses.• Device management.

● Maintain and optimize local area network.● Be responsible for device and password management.● Oversee data backup.● Manage installations, upgrades and configurations of hardware and software.● Assess system performance and recommend improvements.● Provide support and guidance to 50 onsite and remote staff.● Control costs and budgets regarding IT systems.● Manage contracts with vendors (e.g. development platforms & telecommunication companies) and software licenses.● Develop IT policies and practices

● Manage Sales & Lettings teams.● Oversee the recruitment of new staff, sometimes including training and induction.● Use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office.● Record office expenditure and manage the budget.● Respond to customer enquiries and complaints.● Carry out staff appraisals, manage performance and discipline staff.● Ensure adequate staff levels to cover for absences and peaks in workload.● Organize and chair meetings with staff - in lower-paid roles this may include typing the agenda and taking minutes.

● Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.● Determine clients’ needs and financials abilities to propose solutions that suit them.● Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing.● Perform comparative market analysis to estimate properties’ value.● Display and market property to possible buyers.● Prepare necessary paperwork (contracts, leases, deeds, closing statements etc).● Manage property exchanges.● Maintain and update listings of available properties.● Cooperate with appraisers, lenders and home inspectors.● Develop networks and cooperate with attorneys, mortgage lenders and contractors.● Promote sales through advertisements, open houses and listing services.● Remain knowledgeable about real estate markets and best practices.

● Present properties and amenities in a positive light to prospective tenants.● Act as a landlord for property owners and help them navigate the property market.● Advertise available properties using a variety of media and promoting materials.● Determine the needs, living standards and economic viability of prospect customers.● Confirm rental application data and personal references.● Stay knowledgeable of the property market status.● Provide information on all aspects of properties.● Negotiate leasing terms and conditions and close deals.● Ensure proper maintenance and inspect properties periodically.