Warren Chan Email & Phone Number

Toronto, Ontario, Canada

- Received, indexed & processed various financial transactions for the client, Sun Life Global Investments, including redemptions, purchases, switches, transfers, PAC’s, account set ups, manual cheques, manual EFT’s, LOI’s & non-financial updates.- Trained & provided continuous mentoring to fellow team members on preparing RESP account histories & RESP Transfer Forms for incoming transfers, in English & French. - Organized & formalized the process for preparing in-cash & in-kind RESP account histories to be sent out to the various receiving financial institutions, in English & French, ensuring the accuracy & reliability of the notional information & minimizing delays due to incorrect information.- Prepared incoming in-cash RESP transfer forms from the various relinquishing financial institutions to IFDS c/o Sun Life Global Investments, in English & French, efficiently bringing in millions of dollars of assets & revenue to the client, Sun Life.- Created the process for back-end scanning of outgoing completed in-cash & in-kind RESP account histories & incoming completed in-cash RESP transfer forms from the various relinquishing financial institutions, providing timely, vital & transparent information to further support client services in delivering maximum service to financial advisors & account holders.

Toronto, Ontario, Canada

- Processed & ensured quality control of registered & non-registered purchases, redemptions, switches, transfers, PAC’s, SWP’s, locked-in accounts & non-financial updates to client, self-directed & intermediary accounts.- Set up accounts & updated client account information.- Received & leveraged the monthly 800 Error Report from HRSDC for RESP accounts (up to 30 accounts) to identify, research & prepare service requests for correction of information on rejected RESP accounts. Ensured that the identified RESP accounts had accurate information to allow for the receipt of all entitled grant monies & other applicable incentives on behalf of the RESP account holders. - Prepared FTIC RESP transfer-out/account history documents for other financial institutions.- Provided continuous training & mentoring to new & senior team members on RPU processing procedures & SMS & Global Imaging systems.- Assigned as a secondment role, to the IDS Business Services User Acceptance Tester Associate role from 2007-2008, testing new programs, fields & screens on the SMS Test environment using TestDirector 8.0 to ensure system functionality & legislative compliance.- Released redemption cheques to clients, other financial institutions or government agencies, along with any relevant in-cash transfer forms & other documentation.- Handled all incoming mail & courier packages, scanned paper documents into the Global Capture computer system for client operations processing & prepared legal documents for delivery to the representative or the requested recipient. - On a daily basis, compiled all received cheques & ensured that the cheques matched & balanced with the bank deposit forms, allowing for bank deposits to be made.- Leveraged strong SMS system & RESP process knowledge to guide CRA Officers during annual audits, satisfying CRA’s regulatory requirement that Franklin Templeton computer systems were calculating all purchase, redemption & grant repayment requests accurately.