Helping startups with IT needs.

Providing global IT help to Splunk employees and contractors.Working with cross engineering teams to provide help and solutions to internal Splunkers.Training new techs on team.Solving difficult issues for Splunkers remotely.Big fan of using GAM for Google Workspace.

• Supporting full Mac environment in HQ San Francisco (USA, Latin America, Asia) on/offboarding, executive support.• Managing SaaS software as admin via: JAMF, Jira, G-suite, Dropbox, Slack, 1Password, Meraki, Zoom, and Okta.• Working with vendors on hardware/software purchase in locally/remotely• Managing projects (company efficiency, saving money) to meet and or exceed expectations.• Part of the cyber security team to keep company safe. • Continuous learning of: Linux fundamentals, bash scripting. Networking, and Python.

First hire under IT manager to help the company grow on the IT side.Was also face of IT even as team grew to 8.Maintaining and creating software accounts for: G-Suite, Slack, JAMF, Dropbox, 1Password, Mode, Sophos, exposure to Meraki, Office 365, Uber/Lyft for business, Asana, Fond Egencia, Expensify, Github, Pingboard, company made internal tools.Assisted in following established good/great IT practices.Helping and learning the science and art of scaling the company to reach 1000 full-time employees by December 2018. Headcount was at less than 300 when I started.Delighting my internal employees/customers/ end users by providing world class white glove service with my style of smiling, remembering details, listening, going the extra mile of resolving their issues, and doing the best I can even if I can't solve their immediate issues.Being the IT culture fit for the company and earning the love, respect, and trust of my fellow Opendoor employees.Executive IT Support, partnering closely with workplace/facilities team during events, and the go to remote person as we were looking to fill IT roles in remote offices.Learning how to be a manager from my manager and other managers. Having a wonderful at Opendoor because I love what I do, my company, culture, people, and always open to growing and achieving goals.

• Providing world class white glove customer service to Eatsa HQ employees while being personable• In charge of ensuring new hire tickets, equipment, and IT orientation ~3 new hires per week• Resolving Jira tickets within the 4 hour Eatsa SLA • Providing first rank supporting and ticket triaging • Assisting Executives with board meeting technical assistance • Helped network/system engineers setup/maintain LAN/WAN physical network

• Primary core duties of providing World Class Service via OSX, Windows, iOS, and Android support for 150+ local/remote employees.• Ordering, inventorying, cleaning, enhancing, replacing, and fixing all hardware for employees.• Providing new hire IT training via orientation. • Being the front rank “Go-to” guy for IT questions and help, even personal ones.• Manage company IT license (such as Microsoft Office 365, Adobe, CrashPlan) and accounts via admin accounts, and other admin accounts such as: Google for Business, Point Purchasing. • Setting up A/V equipment for monthly all hands meeting and providing A/V support. • LAN line VOIP setup by researching, ordering, setup, and provisioning digital line via our PSP.• Frequently creating clear and concise documentation.• Secondary core duties of providing wired, wireless, and or network connected related issues including VPN. • Work closely with other departments such as Purchasing and Finance to approve orders.• Calling vendors to obtain new licenses, hardware, new account managers.

• Level 2 front line support for 3000 users and Executive/VP support at GAP headquarters• Providing AV support using Vidyo software conference support• Supported other office such as the Old Navy headquarters (owned by Gap) consisting of 4000 users locally/remotely• Providing Walk Up (“Apple Genius bar” model) and Deskside support for users including remote support

• Providing frontline Tier 1 support for Zynga employees via open Walk Up (“Apple Genius bar” model)• Trained and mentored interns • Troubleshooting OSX, Windows, iOS, Android issues within 15 minute SLA• Supported HQ consisting over 1600 users via Jira, Hipchat, Outlook, remote, and in-person

• Senior Hardware Technician at Google in a team of four to prepare IT industry standard machines to Googlers at the YouTube office and offices internationally. • Supervised, trained, and assisted teammates • Experience in troubleshooting AV equipment• Maintained inventory equipment using ServiceNow • Regular checks of internal assets and accessories to maintain accurate inventory records

• Assisted supervisor in a team of five IT technicians and interns to assist a total of 1200 local students, faculty, and staff across SF Bay Area, Portland, and Hawaii with personal accounts and IT related issues • Troubleshoot basic problems on HP desktops and HP/Xerox laser printers• Assisted in implementing Symantec Ghost imaging projects, enabling/disabling Active Directory accounts • Maintain cleanliness of desktops externally and internally

Assisted students and staff.Recovered library after two floods.Catalogue and shelve music scores/books via UC internal database.