Manage abatement & remediation projects pertaining to asbestos, lead, and mold. Facilitates air duct cleaning, bio, demo and pest projects.

- Worked with multiple departments to accomplish common goals- Identified areas of opportunities for and provided coaching to improve customer satisfaction and retention- Managed offline workflow and distributed projects and tasks to team members- Developed training materials and facilitated training- Presented recommendations and input to improve efficiency with current procedures- Responsible for improving and updating internal knowledge base

- Handled incoming calls from a national customer base- Provided part numbers, pricing, and availability - Assisted clients with placing orders/returns through online portal- Research and resolve any issues with open/closed sales orders or shipping- Manage daily backorder report of open sales orders- Procurement

- Provided technical support for incoming inquiries on Volusion ecommerce software (phone, instant message, and CRM queue).- Troubleshoot problems from HTML, CSS coding issues to outside software integration ie quickbooks- Maintained records of all customer interactions- Met daily expected call/chat/CRM queue quotas

-Handled incoming calls from a national customer base-Answered inquiries in regards to service status-Scheduled service appointments-Manage backorder report of open service requests and provided weekly service status updates to corporate clients-Maintained open communication regarding service with corporate offices and retail location