Status Review Unit, UK Visas and Immigration.

- Providing Administrative Support to the Passport Department through security checking, processing and packaging sensitive documents to over 1000 customers a week including but not limited to passports, birth certificates, marriage certificates and much more.- Demonstrating quality management and following process when security checking the return of sensitive documents including checking the accuracy of the information to be used for the documents to be returned.- Versatile… Show more - Providing Administrative Support to the Passport Department through security checking, processing and packaging sensitive documents to over 1000 customers a week including but not limited to passports, birth certificates, marriage certificates and much more.- Demonstrating quality management and following process when security checking the return of sensitive documents including checking the accuracy of the information to be used for the documents to be returned.- Versatile and flexible in providing logistical support across the business for example taking and sending delivers of documents for both the Passport Department and Registration Service.- Updating databases in an accurate and timely manner to record documents that have been processed and delivers to be used by senior management to examine how the business is functioning. Show less

- Customer service support to over 100 taxpayers a week with various needs, demands and complex issues, working with them to provide solutions and support.- Trained to understand personal tax, self-assessment and tax systems including responsibilities, obligations and legality.- Demonstrating resilient and understanding when facing challenging customers.- Being trusted and responsible to handle customers sensitive information.

- Carefully managing an International Grant fund with a budget £80,000.- Processing, vetting and decision making to deadlines of 45 international applicants, resulting in the successful account managing of 25 distinguished, delegations from different organisations, businesses and backgrounds, equalling 181 individuals.- Leading and planning the itinerary of two international delegations from the health sector and tourism sector.- Resolving and negotiating a dispute with… Show more - Carefully managing an International Grant fund with a budget £80,000.- Processing, vetting and decision making to deadlines of 45 international applicants, resulting in the successful account managing of 25 distinguished, delegations from different organisations, businesses and backgrounds, equalling 181 individuals.- Leading and planning the itinerary of two international delegations from the health sector and tourism sector.- Resolving and negotiating a dispute with a longstanding client over a contractual disagreement before resulting in the clients taking legal action.- Working to tight deadlines and procedural rule to create the critical translation tender and being a key decision maker on the process. - Financial and general administration of a team of five, including arranging travel and calendar. - Mentoring and developing an intern with unique challenges to their work and supporting them with the tools and knowledge to deliver their work.- Creating dynamic reporting and data systems using Microsoft products achieving time efficient, diligent reporting and improving on the previous system.- Organising and preparing international stakeholder meetings, including minute taking and presenting updates. Show less

- Account managing and organising the two largest international events at the Festival including an event organised by the United Nations.- Working to tight deadlines and procedural rule to create three critical tender and being a key decision maker on them to ensure operational delivery. - Financial administration of three teams, in total 13 people.

- Coordinating 17 speakers for 28 business workshops.- Customer service support for general queries, registration and troubleshooting.

- Assisting on university open days to the open day coordination team and providing prospect students with front of house service, along with information about the university.

- Managing and organising a team of six.- Front of house customer service for delegates, partners and VIP’s

- Selected out of over 100 applicants through Liverpool John Moores, to take an internship for a 1 month in Shanghai, China to research, design and create content for an exhibition to be hosted in the city, as part of the 100th anniversary of the First World War. - I created an exhibition focusing of the Chinese contribution to the First World War, which included over 30 images and the creation of a 10-minute audio narration of the exhibition, which was also translated into Chinese. The… Show more - Selected out of over 100 applicants through Liverpool John Moores, to take an internship for a 1 month in Shanghai, China to research, design and create content for an exhibition to be hosted in the city, as part of the 100th anniversary of the First World War. - I created an exhibition focusing of the Chinese contribution to the First World War, which included over 30 images and the creation of a 10-minute audio narration of the exhibition, which was also translated into Chinese. The exhibition was showcased November 2014. Show less