• Drove improvements to MSRC Bounty Programs and Community engagement via Twitter • Drove escalations and community engagement via social media platforms • Implemented new processing systems for the Bounty Program to improve efficiency and reduce manual work • Improved Bounty Program analytics and reporting of data • Vetting MAPP potential partners • Creation of new Bounty Programs• Drove process improvements

• Drove improvements to MSRC Bounty Programs and Community engagement via Twitter • Removed backlog of 200+ pending bounty items ensuring researchers were paid • Drove escalations and community engagement via social media platforms • Improved Bounty Program analytics and reporting of data • Vetting MAPP potential partners

Community PM for Microsoft Teams.Drove the external community management and communication for Microsoft Teams.• Drove customer feedback for over 1,000+ items via UserVoice tool• Provided analysis of user requests, trends, and drove feature team communication of these items• Managed the Microsoft Teams blog space to ensure concrete factual blogs were provided every month• Drove accountability for top 100 user requests through feature teams and the leadership team• Translating technical feedback from developers into every day language for communication to the user community

Product Engagement PM owning the Localization of all OS Server in-box feature component localization. Engaging core feature teams about their features and or updates, ensuring globalization and localizability standards are met. Following development and planning the Localization schedule with the Quality team, Engineering, and Production. Responsible for final Localization sign off for the Technical Previews as well as RTM and GA releases. Driving the Localization development from end to end. 2 years: Program Manager driving the bug management standardization for the localization team across the operating system group, mobile group, quality team, and universal store.

• In charge of Office 365 UA content localization• In charge of Office 365 Community UI localization and Release Notes• In charge of BPOS localization• Responsible for creating localization schedules • Tracked financials for localization efforts and quotes by translation vendors• Ran daily triage of localization bugs• Provided weekly or daily updates to management to convey status of goals, risks, and success• Extremely dynamic group – projects changed almost daily• Worked closely with external vendor handling translation efforts• Met very tight deadlines and critical hand-off schedules• Managed Handoff and Hand backs between vendor and MS

Localization Engineering work for the release of Visual Studio 10. (DevDiv Microsoft contract)* handled HO/HB processing and file tranfers and check-ins * bug fixing for component features

Internationalization Project Engineer (MS contract - Windows International)• Handled Swedish IPE work for Win7• Worked with LS 6.11 on software localization bug fixing for multiple languages• Modified and handled numerous file types including managed code• Met very tight deadlines and critical hand-off schedules• Worked with internal dev teams as well as external vendors• Assisted other IPEs with Windows7 bug fixing for multiple languages (e.g. Lithuanian, Latvian, Bulgarian, Ukrainian, and Serbian Latin)

Localization Program Manager – (World Readiness Services)• Managing the localization of multiple internal MS tools• In charge of the localization schedules, updating LocStudio EDBs, ROMs, and vendor management• Maintained individual websites for tracking the progress of each localization project• Scheduling and driving weekly meetings for each project to ensure quality and cost goals were met• Managing both content and software localization• Managed development teams early on to ensure software was properly globalized• Managed external vendors that provided software and content translations• Provided pseudo localization to dev teams to help with localizability testing• Managed budgets for each localization effort

Program Manager- level 3 (MS contract - Developer Division Sustained Engineering)• Managing the Visual Studio and .NET framework Hotfixes• Working under extremely tight deadlines ranging from 10 days to 1 month• Managing the hotfix process across multiple teams• Working with the Briqs 3.0 to design the new UI and features for the upcoming release• Working on streamlining workflow process as well as the design of new tools• Ensuring deadlines are met and helping streamline the process• Managing an average of 40 different hotfixes at one time• Creating GDR website and documentation of the GDR process• Providing leadership and tutelage to new Hotfix PMs • Handling special projects – implementation of a new Hotfix Triage Bar and the Post SP NDP Rollups for NDP 1.1 SP1 and NDP 1.0 SP3• Managing the dependencies between binaries and ensuring no un-necessary bloating of packages occurs

Program Manager- level 3 (MS contract - Developer Division Sustained Engineering)• Managing the Visual Studio and .NET framework Hotfixes• Working under extremely tight deadlines ranging from 10 days to 1 month• Managing the hotfix process across multiple teams• Working with the Briqs 3.0 to design the new UI and features for the upcoming release• Working on streamlining workflow process as well as the design of new tools• Ensuring deadlines are met and helping streamline the process• Managing an average of 40 different hotfixes at one time• Creating GDR website and documentation of the GDR process• Providing leadership and tutelage to new Hotfix PMs • Handling special projects – implementation of a new Hotfix Triage Bar and the Post SP NDP Rollups for NDP 1.1 SP1 and NDP 1.0 SP3• Managing the dependencies between binaries and ensuring no un-necessary bloating of packages occurs

• Managed the localization of Xbox and PC game titles• Set up of localization schedules with overseas teams ensuring all deadlines were met• Worked with the US and international teams from early concept through shipping• Verified best practices were used by US teams to secure smooth localization• Handled pseudo localization tests on PC and Xbox using LocStudio 4.5• Worked on various titles: Halo for Korea and PRC, Halo PC, Brute Force, and assisted with Age of Mythology: Titan, Midtown Madness, Whacked, Asheron's Call 2, and the initial involvement on Halo 2

• Managed international localization product development of US titles to Japan, China, Taiwan, Korea, Thailand, Hong Kong, and Brazil• Managed multiple external vendors• Provided support to vendors to resolve localization issues• Provided final "silver" check disc sign-offs on all software titles• Applied SECUROM or SAFEDISC encryption to all final titles• Maintained archive of all localization assets• Provided localization vendors with all needed material for smooth localization, as well as, documentation• Ensured deadlines were met on time and within budget• Provided leadership and training• Worked on such titles as Half-Life: Opposing Forces, Half-Life: Blue Shift, Empire Earth, Homeworld, Ground Control, Zeus, Poseidon, Pharaoh, Gabriel Knight 3, Tribes 2, SWAT 3, Ground Control and Cleopatra to name a few