• Microsoft Dynamics CRM Development and Administration• Website design and administration• General IT Hardware support• Software Development on Sharepoint Online• Develop methods of measuring company metrics within Microsoft Dynamics CRM• Write Microsoft Excel spreadsheets for complex engineering calculations

• Administered two Windows 2008 servers with SAP Business One (SAP B1) ERP software and Microsoft SQL Server and 15 workstations in an Active Directory setup• Created software applications that reduced the amount of manual data entry required by 50%, which saved the company 15% a year in staffing costs• Produced custom management reports through SAP B1 highlighting customer sales patterns and profit margins • Wrote user documentation/policies on the usage of SAP B1 and its… Show more • Administered two Windows 2008 servers with SAP Business One (SAP B1) ERP software and Microsoft SQL Server and 15 workstations in an Active Directory setup• Created software applications that reduced the amount of manual data entry required by 50%, which saved the company 15% a year in staffing costs• Produced custom management reports through SAP B1 highlighting customer sales patterns and profit margins • Wrote user documentation/policies on the usage of SAP B1 and its relationship to company business policies• Updated the company e-commerce website with new products and backend modules to increase online traffic and sales.• Supported staff by troubleshooting any user issues with common software packages like MS Office 2007, Photoshop, Chrome/Firefox/IE 8.0 or Filezilla Show less

• Co-developed the code and data packet structure granting the company a provisional US patent• Co-designed communication object model providing secure transmission of sensitive data using HTTPS, IPSEC, and VPN technologies enabling promotion of company products as a medical monitoring device• Took lead to perform Quality Assurance to guard against life threatening failures • Wrote user documentation and marketing materials designed for elderly population reducing support calls and… Show more • Co-developed the code and data packet structure granting the company a provisional US patent• Co-designed communication object model providing secure transmission of sensitive data using HTTPS, IPSEC, and VPN technologies enabling promotion of company products as a medical monitoring device• Took lead to perform Quality Assurance to guard against life threatening failures • Wrote user documentation and marketing materials designed for elderly population reducing support calls and increasing customer satisfaction• Designed, created, and performed client demonstrations increasing company profile among the health care space• Mentored co-op students working on a Windows Smartphone application that was successfully delivered to the client Show less

• Part of the Enterprise Tools team, tasked with developing/upgrading in-house tools for use by office employees; this has led to an increased productivity of 20%.• Took the lead to develop the internal tools with Salesforce.com framework and worked closely with the Customer Support staff to ensure that tools developed conformed with their requirements, while maintaining backwards compatibility with existing tools.

• Co-developed the code and data packet structure granting the company a provisional US patent• Co-designed communication object model providing secure transmission of sensitive data using HTTPS, IPSEC, and VPN technologies enabling promotion of company products as a medical monitoring device• Took lead to perform Quality Assurance to guard against life threatening failures • Wrote user documentation and marketing materials designed for elderly population reducing support calls and… Show more • Co-developed the code and data packet structure granting the company a provisional US patent• Co-designed communication object model providing secure transmission of sensitive data using HTTPS, IPSEC, and VPN technologies enabling promotion of company products as a medical monitoring device• Took lead to perform Quality Assurance to guard against life threatening failures • Wrote user documentation and marketing materials designed for elderly population reducing support calls and increasing customer satisfaction• Designed, created, and performed client demonstrations increasing company profile among the health care space• Mentored co-op students working on a Windows Smartphone application that was successfully delivered to the client Show less

• Administered a 3 server / 30 workstation lab (Windows 2003 Server and Red Hat Linux/Windows XP workstations)• Requisitioned network hardware and setup network test beds for student projects • Installed and maintained an Oracle server resulting in 100% availability for remote/local use

• Researched various network communications protocols requested by industry partners resulting in reduced research costs• Performed research requested by academics in a quick and timely fashion reducing time required to produce research papers