Warren Kree Email & Phone Number

Grimsby, England, United Kingdom

Grimsby, England, United Kingdom

Hull, United Kingdom

• Demonstrating strong customer service skills and delivering the highest quality outcomes in the most professional manner possible• Working as part of a cohesive and target driven team, ensuring all financial and performance indicators are consistently met or exceeded• Ensuring all warranty work is completed to specification and in compliance with company and manufacturer standards• Overseeing compliance with all relevant legislative and regulatory operating requirements• Liaising with a skilled team of workers to deliver highly profitable operations within the Service Department• Acting as an effective agent between the customer and Service Technicians, handling all aspects of administrative and customer relations.

Hull, United Kingdom

• Responsible for oversight of the effective operation of the workshop, loading and ensure product continuity;• Liaise successfully with the Customer Appointments Controller and Parts Department;• Receiving customers and their vehicles in a friendly and professional manner, discussing and confirming their requirements and taking responsibility for the vehicle during its time at the Dealership;• Overseeing the Hand over and collection of loan vehicles in accordance with company procedure.

Hull, United Kingdom

• Tasked with Contacting and supporting existing and prospective customers on a wide variety of Sales and Service issues;• Overseeing and dealing with website enquiries, ensuring that the potential of all leads was maximised;• Optimising sales for additional work, products and services suitable to the customer’s requirements;• Contacting customers whenever required so as to gain feedback on their experience;• Advising customers on the predicted cost of repair works and expected completion time and collection arrangements;• Dealing with inbound customer complaints in an understanding and empathetic manner;• Operating the workshop booking system so as to optimise utilisation and overall performance;• Personally ensuring that all administration, including the service workshop system was accurately completed and customer data kept up to date.

Hull, United Kingdom

• Responsible for ensuring that the highest standard of courtesy and integrity was maintained in customer dealings;• Working with the team so as consistently to exceed departmental objectives and targets;• Maximising profit through sale of additional work, products and services suitable to the customer’s requirements;• Advising customers on predicted costs of repair and work to be undertaken; • Operating the workshop booking system accurately and efficiently so as to optimise utilisation;• Overseeing a wide variety of administrative tasks accurately and efficiently.

Skidby

• Responsible for the seamless operation of the restaurant, assisting in developing the team and ensuring they provided exceptional personal customer service at all times;• Developing and delivering continuous training and development for all staff;• Personally ensuring that all equipment was properly maintained, including Menu boards, Special Equipment, Uniforms and the General Décor of the room;• Overseeing stock control and all aspects of product availability;• Handling customer requests in a confident and professional manner.

Patrington

• Assuming overall responsibility for the operation and profitability of the Restaurant and Bar and ensuring a memorable customer experience at all times;• Responsible for staff selection and identifying any areas where training was required;• Monitoring stock control and acquisitions (including speciality items for varied specific functions);• Overseeing a highly effective programme of social media advertising;• Personally creating a drinks and specials menu and updating the pricing systems;• Conducting daily meetings with the Chef and fortnightly meetings with the Director.

• Managing food service for up to 218 guests at any one time: providing an on call service, 24 hours a day, 7 days a week for up to 5 months at a time;• First point of contact for all food and beverage enquiries and conducting twice daily inspections of the entire ship to ensure service, bar and public areas were professional, clean and tidy;• Supervising all areas to monitor compliance with the Safety Management System, USPH and environmental regulations;• Monitoring performance of Assistant Maître D’s and Waiters, identifying training needs and providing support as required;• Efficiently preparing daily schedules for the service brigade, clearly defining roles and successfully co-ordinating personnel to deliver exceptional standards of customer service;• Monitoring stock levels, conducting monthly restaurant inventories, maintaining appropriate documentation and ordering new provisions as necessary.

Rosebank, Johannesburg

Diploma In Hospitality Management

Studied all aspects of hospitality, theoretical and practical. This included working the Reception and up to Assistant Manager.

Basic Food Hygiene Certificate

Crowd Management And Passenger Service Safety Training

Leading Excellence Workshop

Public Health Training

Environmental Training