Warren Kugelmann Email & Phone Number

Atlanta, Georgia, United States

Merritt Island, Florida, United States

Orlando, Florida, United States

Transformed domestic 24/7/365 Aircraft Maintenance Planning team into a Global Aircraft Technical Support team for seat back and connected In-Flight Entertainment (IFE) aircraft fleets. Integrated a Network Operations team with Aircraft Technical Support to create a unified airline operations center that provided end-to-end monitoring and troubleshooting of IFE systems. - Established web based tools such as Customer Ticketing system and Cloud phone system to improve customer service and response time- Launched a Knowledge base with critical customer contacts, system technical reference data, and How-To procedures to insure consistency of agent service.

Melbourne, Florida Area

Directed and motivated 3 1st level functional managers, 22 highly skilled engineers, 2 engineering technicians, and 5 administrative personnel to provide sustaining and continuous improvement support for various In-Flight entertainment platforms in service including product definition / development, new product introduction, production and operational support, system installation, root cause failure analysis, and corrective action implementation. - Established methods and techniques to deploy, monitor, and initiate continuous product and system improvements for 5 satellite based in-flight entertainment platforms installed on roughly 700 aircraft to meet or exceed customers’ expectations.- Orchestrated daily interaction with HW and SW Development Engineering, Program and Product Management, Supply Chain, Aircraft Engineering, Aircraft Maintenance, and Corporate Quality to impose reliability and maintainability requirements.- Developed KPIs to monitor and measure system performance.- Drove root cause failure investigation and product improvements which led to operational cost reductions and improved customer satisfaction.

Melbourne, Florida Area

Assembled a sustaining engineering group to provide product and system support at contract manufactures and aircraft maintenance teams. Performed hiring, career development, performance evaluation, salary and budget planning during a significant growth period.- Created Product Sustaining Engineering organization consisting of 4 teams; system support, product support, test set design and support, and reliability engineering.- Drove root cause failure investigation and product improvements which led to operational cost reductions and improved customer satisfaction.- Developed KPIs to monitor and measure system performance.- Established corporate operating processes and procedures.

Melbourne, Florida Area

Performed root cause investigations and initiated continuous product improvements. Designed and commissioned the development of a web-based database to collect and collate field and product repair data. Computed the contractual Customer Dispatch Availability based on industry standards.

Melbourne, Florida Area

Performed Root Cause Failure Investigation and Reliability Product Support for commercial avionics hardware including Traffic Collision Avoidance System (TCAS), Mode S and Mode C Transponder, Weather Radar System(RTA), and Air Data Computer (ADC). Performed data trend analysis to monitor product field performance and manage warranty costs. Orchestrated traditional Reliability Enhancement Testing during new product design or product redesign to establish design margin or identify manufacturing related flaws

Melbourne, Florida Area

Planned and implemented collaborative programs with industry, the college, and other higher education institutes. Developed a strategic business plan that outlined the facility’s capabilities as an industrial or academic resource, presented a market analysis, and identified revenue streams. Established cleanroom protocols to include operations, preventative maintenance, and custodial requirements. Conducted class 1,000 cleanroom facility start-up and baseline analysis.

Melbourne, Florida Area

Regulatory liaison to the FAA and maintained division’s workmanship standards. Coordinated customer quality audits and prepared corrective action response. Maintained division’s workmanship standards. Developed and implemented traditional and non-traditional SPC plans

Melbourne, Florida Area

Provided unit level production, assembly and test technical assistance in the manufacturing of avionics. Established and refined manufacturing process for pwb conformal coating, the encapsulation of high voltage power supplies and cathode ray tube, and the lamination liquid crystal displays. Determined system requirements, researched vendors, and procured custom and commercial production equipment.

Bachelor'S Degree, Industrial Engineering

Master'S Degree, Industrial Engineering