Warren Moraes Email & Phone Number

Mississauga, ON, CA

Responsible for managing and coordinating staff and resources to help provide excellent advanced high-level technical support for customers of SPS Commerce. Also assist with processing support issues and providing sound solutions in a timely manner. Responsible for producing reference materials and delivering technical instruction to other team members as.

Responsible for managing and coordinating staff and resources to help provide excellent advanced high-level technical support for customers of Data Masons Software. Also assist with processing support issues and providing sound solutions in a timely manner. Responsible for producing reference materials and delivering technical instruction to other team.

Worked on escalated requests received from Support Tier 1, Consulting group, Managed Services, and other internal staff/departments. These functions are (not limited to) advanced troubleshooting of Vantage Point application packages, SQL data analysis, SQL script troubleshooting/debugging, working with development team to resolve code issues,and other.

• Worked with other eBRIDGE departments to assure specifications and proper inputwere available before starting the development process
• Developed software functionality using eBRIDGE tools to implement EDI standardsand customer policies, under scope, time frame, quality and target date
• Ran compliance tests to insure logic developed to satisfy standard EDI practices,trading partner specifications and customer requirements
• Properly documented activities using standard… Show more
• Properly documented activities using standard eBRIDGE business practices andtools
• Provided hands on development, installation, configuration and testing for eBRIDGEproducts and EDI translators within a variety of platforms and productionenvironments.

- Gathered information from clients to ensure a smooth installation, configuration, training and customer experience- Trained new client's employees (basic usage, administrator level, workflow and best practices)- Performed UAT testing, which included software design, functionality and usability- Created technical documentation, QA checklists and use.

- Provided over the phone support for various medical institutions.

• Functional testing of web sites (content, registration, promotional, etc)
• Data processes testing (audit of data transfers, prize allocations, personalization, etc)
• Document all test results and communicates any issues through established bug tracking procedures
• Design test cases based on functional specifications and business practices.
• Ensures delivery of high quality projects meeting cost and delivery requirements.
• This job has helped me to improve my attention to… Show more

Created and analyzed network mapsConfigured and installed network switches, routers, and access pointsConsistently demonstrated excellent troubleshooting capabilities to resolve offsite network issuesThis role enhanced my networking skills by allowing me to design, configure and install a network from the beginning to the end.

Diploma, Systems Analyst

Main areas of study included: ITIL, networking, GUI design & usability, object oriented and event driven programming. Database.

Systems Analysis And Design