Warren Dela Cruz Email & Phone Number

Metro Manila, Philippines

Metro Manila, Philippines

Philippines

(Volunteer Work - Non-Profit)-Explore cost-effective means to automate and digitize internal processes-Create registration forms, dashboards, and spreadsheets for contests and event logistics-Assist with new volunteer recruitment and facilitate applicant interviews -Send out offer letters and onboard new volunteers-Assist with running the Toy Auction at the Christmas ToyFair-Post event accounting and inventory-Help with other tasks as requested by Managers and event Organizers

Philippines

(Volunteer Work - Non-Profit)-Create registration forms, dashboards, and spreadsheets for contests and event logistics-Assist with running the Toy Auction at the Christmas ToyFair-Team Lead for Accounting and Receiving-Help with other tasks as requested by Upper Management

Philippines

(Volunteer Work - Non-Profit)-Provide assistance to event attendees, answer questions, and provide general information about the event-Verify identity of incoming guests and media, making sure they are in the official Guest List before allowing entry to the event-Facilitate the onsite registration for Cosplay Competition-Help with other tasks as advised by Team Leads or Event Supervisors

-Create spreadsheets for expired listings, mailing lists, and Mail Merge documents-Help in general marketing efforts, including but not limited to, collaterals, editing videos, etc.-Create content for blog site and post on social media platforms-Send out marketing emails and maintain email nurture campaigns-Draft listings in MLS and Zillow-Other tasks as needed or requested by the Client

-Prepare transaction docs and liaise with everyone involved in the sale from pre-listing to closing-Research content and draft blog posts for client’s website-Help document SOP’s in Notion.so-Post and promote client’s videos on YouTube and Facebook-Maintain client CRM in Airtable-Draft and send out monthly postcards-Update listings in MLS when needed-Other tasks as needed or requested by the client

-Research content and schedule posting of social media posts-Create FB events for Open Houses-Draft and send out weekly newsletter-Help prepare documents for lease or sale transactions-Draft listings in MLS-Help send out past due rent reminders-Create Open House sign-in sheets using Google Forms-Other tasks as needed or requested by the Client

-Generates weekly and monthly sales reports-Discusses sales reports on weekly production meetings-Monitors sales trends and identifies issues-Generates monthly sales projections-Created a product pricing template using Google Sheets-Created an inventory monitoring and forecasting template using Google Sheets

-Prepares product listing sheets to be uploaded on Amazon-Manages product information database using Salsify (a PIM tool)-Does competitor research for listing optimization-Created a simple leave filing system using Google Forms and Google Sheets

-Functions mainly as Office Admin Assistant and Transaction Coordinator for a realtor in the US-Coordinates with Escrow, Lender, HOA, Agents, Buyers, and Sellers from pre-listing to the signing of the Sale Agreement up until the transaction closes and records-Uploads, prepares, and sends documents for digital signatures using Dotloop-Creates flyers and ads using Canva, Powtoons, and Filmora-Drafts email campaigns in Mailchimp-Researches and posts client approved content on client’s Facebook page-Updates Google calendar with transaction timelines, purchase anniversaries, and inspection dates-Creates, maintains, and updates trackers, forms, and templates in Google Sheets, Forms, and Docs -Processes agents Commission Request and Pay Sheets-Performs adhoc tasks as needed

-Real-time monitoring of queues and identifies intra-day trends-Prepares reports for daily production meetings to provide analysis of areas of opportunity, AHT, Occupancy, ACW, schedule adherence, and service level stats for previous day and MTD-Pulls up agents’ month-end stats using CUIS tool-Handles agents’ leave requests and schedule swaps-Sends daily End of Shift Report-Sends agents shift and break schedules-Keeps track of and opens tickets for system downtime and telephony issues

-Handles customer service calls, addressing customer inquiries and requests including, but not limited to, account inquiries, troubleshooting internet banking access, inquiry on latest offers and promotions, application request and status verification, and customer information update.

Verifier-Verifies/audits recordings of sales made by CSRsCentralized Quality Monitor-Evaluates recorded calls of on-site and off-shore reps based on client’s Quality Monitoring Guidelines-Attends and/or facilitates Internal and External Quality Calibrations-Helps with Sales verification/audit as needed by the department

-Makes telemarketing calls to the U.S. and Canada for credit card acquisition accounts

-Coordinates with other departments with regards to the day-to-day running of the supported program-Evaluates live calls of on-site reps based on client’s Quality Monitoring Guidelines-Sends daily and hourly reports-Attends Listening Sessions and External Quality Calibrations-Coaches agents with Quality Issues and follow up with necessary disciplinary actions

-Makes telemarketing calls to the U.S. and Canada for credit card acquisition accounts

Bachelor Of Science (Undergraduate), Business Administration And Accountancy

High School Diploma