Sam Warren Email & Phone Number

Boston, Massachusetts, United States

Supported authors and editors across state agencies with advice and documentation on effectively developing and presenting content on Mass.gov, the state government’s central website.- Collaborated with external partners and internal team members to develop a clear, simplified, low-text, registration form for COVID-19 vaccines to reduce confusion among site visitors and improve completion.- Revised and redesigned the front page of Mass.gov's internal knowledge base, providing authors and editors an updated, streamlined entry point.- Produced a weekly digest of site visitor feedback on COVID-19 vaccine registration, informing decision-makers across several agencies on emergent themes, and escalating new concerns.- Identified findability, taxonomy, and context improvements for data pages across Mass.gov, and worked with authors and SMEs to implement them, making data content accessible to new audiences.

Boston, Massachusetts, United States

Owned overall quality and client satisfaction for the ESG Controversies offering, including oversight of highest-profile controversy cases, final responsibility for client queries, and evolution of assessment methodology.- Directed research on high impact controversies, including key oversight on over 40 major assessment proposals.- Proposed data-driven adjustments to methodology to ensure up-to-date treatment of changing issues. Topics addressed included data privacy, pipelines, bribery & fraud, riverine tailings disposal, among others.- Coordinated responses to client queries, grew the team's capacity to field queries, and migrated the process to Salesforce, improving response time and quality, and achieving highest client satisfaction ratings.- Built a new process and format to adapt research content for a monthly marketing newsletter to ESG clients.

Boston, Massachusetts, United States

Supervised team of 8 - 11 analysts based in Mumbai, Manila, and US, providing annual ESG performance updates on 1,500 companies across all industries and driving coverage expansion.- Monitored progress and coordinated schedules and resources with other teams, meeting monthly and annual publication deadlines.- Co-chaired a methodology committee that provided guidance on assessment and approved approaches to industry coverage, supporting clients’ expectations for control and governance of ratings outcomes.- Systematically fostered analysts’ industry expertise by expanding opportunities for specialization and knowledge-sharing across teams, enhancing career path and job satisfaction while boosting research quality.- Created internal coordination resources that centralized problem-solving and decision-making, supplied training and documentation, in support of the launch of a new research process and major coverage expansion.

Boston, Massachusetts, United States

Led team of 4 - 5 analysts in research of ESG performance for 450 global industrials sector companies.- Oversaw ESG ratings and reports for all Industrials companies for clients’ use in the investment process.- Defined key ESG issues for 15 industries, including aerospace, autos, and conglomerates; developed quantitative approaches to generate consistent and insightful ratings to support comparison across industries.- Guided analysts on content and process, overseeing and providing feedback on research design, final outcomes, and written profiles that drove consistency, anticipated critical questions, and ensured on-time delivery.

Boston, Massachusetts, United States

Led team of 2 - 3 analysts covering ESG performance for Industrials sector and participated broadly in management and development of KLD’s research process.- Spearheaded development of methodology and taxonomy to enable new company scoring capabilities.- Conceptualized and wrote detailed design specs for a new research platform, supporting transition to web-based research tools and global content delivery.- Managed projects to revamp data collection and evaluation, enhancing process efficiency and client outcomes.