Warren Schechter Email & Phone Number

California, United States

Paris, Fr

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Lehi, Utah, Us

Oversaw a 25 person organization consisting of team leads, project managers, and technical resources. Responsible for team’s operational excellence, utilization, financial, and development goals. Owned a portfolio of 13 implementation clients including pharmaceutical, retail, technology, and food and beverage. Strategic advisor to client account owners responsible for technical delivery.-Orchestrated strategic change by defining the current scope of work and aligning resources and account management expectations to scale the implementation process impacting an ARR of $50MM.-Defined operating objectives that determined bonuses for the organization on a quarterly basis, with the team achieving 10% improvement towards target in the most recent quarter.-Identified, developed, and executed scalable process improvements for project management and resource planning leading to an increase in delivery throughput by 23% QoQ.

Lehi, Utah, Us

People Manager for a 9 person technical implementation team responsible for data transformation from clients to the Elementum Supply Chain application. Supported 5 clients totalling $18m in ARR during their implementation and servicing phases.-Built agile project management processes to enable cross location collaboration between Argentina, US and Germany improving delivery throughput by 16% and the equivalent of 2 FTEs.-Removed product and supplier roadblocks by leading cross functional war rooms and drove production schedules to ensure ontime releases over a 3 month period for high value clients.-Partnered with product and engineering to design low cost solution and created sales materials including SOW and presentations that resulted in the acquisition of 2 new clients.

Pleasanton, California, Us

As people manager, recruited and hired to create a 9 person team. Senior member of the management team as the company scaled from 100 to over 1300 employees and grew ARR from $40m to over $200m while preparing for IPO/liquidity event. Relationship and industry best practice advisor to client executives on a portfolio of ongoing implementations and services accounts including automotive, financial services, hospitality, retail, oil and gas, and gaming clients. Negotiated scope and upsell opportunities, created implementation strategy, and defined expectations through the implementation process. Identified and drove internal initiatives for business development and process improvement.-Owned client relationships from end of sales cycle through full implementation including architecture, design, development, QA, and launch of SaaS solution resultings in a 100% implementation success rate and a client NPS of 86%.-Led internal team to update the implementation methodology reducing cost to service by 10% per project.-Created partner strategy and led internal team to improve relationship with India outsourcing partner. Executed process changes leading to a 15% increase in utilization on client projects saving $1m annually.

Pleasanton, California, Us

Led the implementation of customer experience management programs across multiple clients and verticals including automotive, telecom, financial services, cruise line and call center. Managed large scale, multi-wave account transformation projects involving dozens of client stakeholders requiring collaboration with internal sales, professional services, product, engineering, operations and support teams. Leveraged CEM experience to build practice IP and content for contact center and financial services accounts.-Recruited, hired and led a 4 person team of analyst level direct reports.-Designed and piloted cross functional Agile process which reduced implementation project durations by 50% from 4 months to 2 months.-Served as technical architect to design and customize Medallia SaaS solutions to optimize for scalability and quality resulting in 100% customer NPS.-Led project team that improved scoping accuracy by 10% after building a regression model based on estimated and actual effort.

Pleasanton, California, Us

Engagement and implementation manager for customer experience management programs across 6 clients within the retail, weight loss, financial services and call center verticals. Technical Subject Matter Expert (SME) on the Medallia platform. Developed course curriculum and delivered product training classes to onboarding classes of new hires and partners.-Created process using excel and web scripts to save 50 hours per project.

St. Paul, Minnesota, Us

Project lead for software group that analyzed requirements to provide interface implementation for cross functional group projects. Fielded subject matter questions for firmware software projects as designated technical lead. Project Manager for a five person team responsible for developing interface software for implantable devices.- Mentored coworkers to provide professional and technical expertise to ensure work quality - Managed 8 different groups’ customer’s requests to update software while maintaining overall system knowledge - Served as technical lead for consultation for high voltage and low voltage projects.- Automated release process for the Atrial Fibrillation device saving 2 hours on a biweekly basis.- Designed tutorials and training presentations used by over 300 people.- Tested database client and optimized the GUI, functionality, and features of custom client software.- Scrum Master for nine person agile team to remove roadblocks and provide resources for month long sprint process.- Served as Scrum Champion to facilitate implementation and adoption of Scrum on a company wide basis.- Cross-trained with Verification department to write test designs/strategies and to implement test cases.

St. Paul, Minnesota, Us

Interfaced with other engineers in development of requirements, interface specifications, plans, object oriented designs, implementation of source code, test cases, and tools. Exchanged and managed technical information with the Firmware, Programmer Software, Clinical, Quality Assurance, Technical Support, Software Verification, Automated Test, and Hardware groups. Developed detailed technical process knowledge used to optimize the release process of a set of software deliverables through daily problem solving and continuous improvement projects. - Primary contact of software team which provided software interface deliverables to customers over multiple projects. - Led Green Belt project to automate release process saving the company over $1.3 million annually.- Responsible for training and skill development for firmware group new hires.

Enhanced productivity of clients by gathering requirements and recommending and implementing solutions while providing 24/7 on call support.

Armonk, New York, Ny, Us

Master Of Business Administration (Mba)

Master Of Business Administration (Mba)

Electrical Engineering

Bs, Electrical Engineering