PROFESSIONAL SUMMARYSKILLSProfessional leadership skills including critical thinking; organizing and prioritizing work; project management; talent management; performance evaluations; mitigating crises; policy analysis; and, project reporting. Proficiency with MS Office Suite; case management tracking applications; scanners, copiers, and other equipment; and, proficient typing 80 wpm. Strong knowledge of local, state, and federal government; state customer service standards; state public records law; Florida Workforce System; and, federal and state workforce laws. Strong written and verbal communication skills including attention to detail; writing policies, business letters, and documents in plain language; strategic and administrative policy analysis and writing; and, handling public relations between customers and government. Professional leadership skills including critical thinking; organizing and prioritizing work; project management; talent management; performance evaluations; mitigating crises; policy analysis; and, project reporting. WORK HISTORYCAREERSOURCE FLORIDAProject Manager, Writer and Submitter for Workforce Innovation and Opportunity Act (WIOA) Statewide Workforce Development Plans (2018 – 2024), 07/2016 to CurrentPolicy Analyst, Writer and Subject Matter Expert for CareerSource Florida Strategic Policies and Manager of Strategic Policy Portfolio, 07/2016 to CurrentProject Manager and Writer of CareerSource Florida Policy Development Framework (2019-2021) Project manager, writer, and submitter for CareerSource Florida WIOA Annual Reports Writer of Council and Committee Charters, 07/2021 to CurrentRepresented CareerSource Florida on Council on Homelessness (DCF); Independent Living Services Advisory Council (ILSAC); Rural Economic Development Initiative (REDI); and Employment First Collaborative, 07/2017 to CurrentAppointed Director of Citizen Services 2007-2016, 07/2007 to 07/2016Executive Office of The Governor - Tallahassee, FloridaCorrespondence Analyst, Office of Citizen Services, 05/2003 to 07/2007Executive Office of The Governor EDUCATIONB.A. English And History (Double Major), 01/2000 Florida State University - Tallahassee, Florida PROFESSIONAL ACCOMPLISHMENTS• Recipient of CareerSource Florida Workforce Professional Excellence Award (2022) • Project Manager for CareerSource Florida Study on the Impact of the Gig Economy on the State Workforce Development System (2018-2019) • Vice-Chair of Florida Retirement Commission (2013-2017)