Warren Zehner Email & Phone Number

Chesapeake, Virginia, United States

Chesapeake

• Collaborated with the training and dealer support teams to develop yearly course delivery schedule • Project Manager for the new mobile training offering used to identify non-compliant dealerships in high concentration areas.• Spearheaded the rollout of the new interest list system to identify course demand in specific regions.• Coordinate inventory logistics for components and tools for remote and VP locations throughout the US and CA • Instruct High Voltage electric, diesel and gasoline courses across all facets of the business market for marine and industrial applications• Led Global Train the Trainer sessions for the debut Gasoline 4.3-8.1L teardown and repair course.• Develop, draft, and publish the gasoline platform sterndrive course design and function books, classroom activities and testing systems for verification of values.• Transitioned the VP in-person instructor led training portfolio into an online format to reduce travel expenditures while expanding global training reach. • Maintain student engagement during remote learning through the implementation of poll questions, certification exams, video led activities and surveys.

Charlotte, North Carolina Area

• Organized and coordinated inventory, vehicles, scheduling, and dealer requirements for the Charlotte training center. • Instructed in the skill areas of HV Electric Vehicles, Engine Management and Repair, Chassis Systems, Driveline, HVAC, Electrical systems, Diesel Engine Management and Repair.• Scheduled and surpassed minimum training requirements for the Charlotte region • Drafted training schedules for all instructors at the training center. • Developed new hire onboarding plan to expedite cross training in the curriculum to maintain course delivery requirements.• Identified non-conforming dealerships and collaborated with service managers to achieve FCA compliance standards through all three levels of dealership training.• Presented yearly dealer meetings for new and current dealership managers to clarify system changes and identify training needs.

Miami/Fort Lauderdale Area

• Requested and received cost proposals for interior renovations of existing buildings and new interior build-outs.• Read architectural drawings along with performing measurements using On Screen Take-off, and Plan Swift. • Prepared requests for bid proposals using Pipeline software.• Determined scope for projects, compared the received bids for accuracy, verified finishes for submittals, and communicated with designers, subcontractors, and architects to ensure renovations are completed accurately and efficiently.

Miami/Fort Lauderdale Area

• Facilitated the proper diagnostic and testing procedures to students pursuing the automotive technician career path.• Created forms and attendance sheets to monitor and streamline course delivery along with preparing presentations with instructive videos and information.• Created and administered quizzes and tests throughout the course to evaluate student’s comprehension and retention of materials.

Miami/Fort Lauderdale Area

• Trained approximately 15 new hire service technicians on time and labor, shop processes, compliance specifications, and repairs. Advanced use of WiTech and DRBIII Diagnostic equipment.• Developed new processes in order to streamline the customer experience including areas of price and labor, quality, and proposals, building repair estimates and documentation.• Maintained customer relationships by ensuring customer concerns were addressed promptly and efficiently.• Performed diagnostic and maintenance on various vehicles along with mentoring others on proper diagnosis and repair.

Miami/Fort Lauderdale Area

• Assisted in the training process of new technicians and was considered a strong team player in the department.• Worked directly with advisors on building estimates and negotiating time and labor.• Documented cause and correction for repairs while providing diagnostic fault conditions to the appropriate parties.• Performed major engine repairs and pinpoint noise diagnostic. Advanced use of Tech 2 and Midi software.

Miami/Fort Lauderdale Area

• Managed other technicians for proper repairs and diagnosis. Advanced use of Snap on and Matco software.• Ensured customer satisfaction by surpassing goals and ensuring appropriate price and time proposals. • Performed diagnosis and maintenance for A/C, Check Engine, Suspension and Brakes etc.

Miami/Fort Lauderdale Area

• Maintained a high level of customer satisfaction by consistently exceeding time requirements.• Performed diagnosis and repair for most automotive systems while sharpening my abilities in the field.• Effectively communicated with all levels of management. • Became skilled in the proper usage of IDS software and incorporated these abilities into increased productivity.

Bachelor'S Degree, Supervision And Management, 3.42

Associate'S Degree, Mechanical Engineering