Warren Zehner Email & Phone Number

Chesapeake, Virginia, United States

Chesapeake

• Collaborated with the training and dealer support teams to develop yearly course delivery schedule
• Project Manager for the new mobile training offering used to identify non-compliant dealerships in high concentration areas.
• Spearheaded the rollout of the new interest list system to identify course demand in specific regions.
• Coordinate inventory logistics for components and tools for remote and VP locations throughout the US and CA
• Instruct High Voltage electric, diesel and gasoline courses across all facets of the business market for marine and industrial applications
• Led Global Train the Trainer sessions for the debut Gasoline 4.3-8.1L teardown and repair course.

Charlotte, North Carolina Area

• Organized and coordinated inventory, vehicles, scheduling, and dealer requirements for the Charlotte training center.
• Instructed in the skill areas of HV Electric Vehicles, Engine Management and Repair, Chassis Systems, Driveline, HVAC, Electrical systems, Diesel Engine Management and Repair.
• Scheduled and surpassed minimum training requirements for the Charlotte region
• Drafted training schedules for all instructors at the training center.
• Developed new hire onboarding plan to expedite cross training in the curriculum to maintain course delivery requirements.
• Identified non-conforming dealerships and collaborated with service managers to achieve FCA compliance standards through all three levels of dealership training.

Miami/Fort Lauderdale Area

• Requested and received cost proposals for interior renovations of existing buildings and new interior build-outs.
• Read architectural drawings along with performing measurements using On Screen Take-off, and Plan Swift.
• Prepared requests for bid proposals using Pipeline software.
• Determined scope for projects, compared the received bids for accuracy, verified finishes for submittals, and communicated with designers, subcontractors, and architects to ensure renovations are completed accurately.

Miami/Fort Lauderdale Area

• Facilitated the proper diagnostic and testing procedures to students pursuing the automotive technician career path.
• Created forms and attendance sheets to monitor and streamline course delivery along with preparing presentations with instructive videos and information.
• Created and administered quizzes and tests throughout the course to evaluate student’s comprehension and retention of materials.

Miami/Fort Lauderdale Area

• Trained approximately 15 new hire service technicians on time and labor, shop processes, compliance specifications, and repairs. Advanced use of WiTech and DRBIII Diagnostic equipment.
• Developed new processes in order to streamline the customer experience including areas of price and labor, quality, and proposals, building repair estimates and documentation.
• Maintained customer relationships by ensuring customer concerns were addressed promptly and efficiently.
• Performed diagnostic and maintenance on various vehicles along with mentoring others on proper diagnosis and repair.

Miami/Fort Lauderdale Area

• Assisted in the training process of new technicians and was considered a strong team player in the department.
• Worked directly with advisors on building estimates and negotiating time and labor.
• Documented cause and correction for repairs while providing diagnostic fault conditions to the appropriate parties.
• Performed major engine repairs and pinpoint noise diagnostic. Advanced use of Tech 2 and Midi software.

Miami/Fort Lauderdale Area

• Managed other technicians for proper repairs and diagnosis. Advanced use of Snap on and Matco software.
• Ensured customer satisfaction by surpassing goals and ensuring appropriate price and time proposals.
• Performed diagnosis and maintenance for A/C, Check Engine, Suspension and Brakes etc.

Miami/Fort Lauderdale Area

• Maintained a high level of customer satisfaction by consistently exceeding time requirements.
• Performed diagnosis and repair for most automotive systems while sharpening my abilities in the field.
• Effectively communicated with all levels of management.
• Became skilled in the proper usage of IDS software and incorporated these abilities into increased productivity.

Bachelor'S Degree, Supervision And Management, 3.42

Associate'S Degree, Mechanical Engineering