Warren Zingel Email & Phone Number

United Kingdom

Support Manager within Kainos' Workday Product team responsible for ensuring quality support to a number of global clients who use the Kainos Workday EDM product. Responsible for managing a team of talented consultants and engineers to provide incident resolution, change management and project management where appropriate.

Belfast, Northern Ireland, United Kingdom

Service Manager within Kainos' Digital Services Managed Services team responsible for ensuring quality of support services to a number of clients including change management and project management where appropriate.Over 20 years experience in the IT industry.Excellent customer relationship skills and well respected within the team. Innovative and methodical approach to problem management which consistently produces high quality results. High standard of professional work produced to ISO20000, ISO27001, ISO9001 standards and following ITIL methodology.

Belfast, United Kingdom

Managed team of 30+ engineers across multiple locations to provide end to end IT services including, but not limited to, Service Desk, Server and network services, telephony services, provisioning of hardware and software, project management, supplier management, security and financial management.

Responsible for the management of network and server infrastructure including the installation, configuration, support and maintenance of Windows 2008, 2003 and 2000 physical and Virtual server infrastructures. Main network types supported are Active Directory domains with Exchange 2003.Main network infrastructure experience is with Microsoft ISA 2004 & 2006, Cisco PIX 515 firewall, Cisco ASA 5510 firewall, Cisco VPN3000 concentrator, Juniper SA2500 and 3COM network switches.Over the past three years role has also included Service Management responsibilities, including Senior Team leader and Deputy Service Manager. Responsible for managing the customer relationship, service delivery, service reports and chairing monthly service review meetings for several clients.

Joined Atkins as a helpdesk analyst in 2001, however having demonstrated an in depth understanding for the existing infrastructure and an aptitude for changing technologies, quickly progressed through second line desktop support to become part of the server and network support team and then into a senior server and network administrator role.Main technologies utilised included: Microsoft Server (NT, 2000 and 2003); Netware (4.11 and 6); Microsoft Windows Operating systems (9x, ME and XP) and Exchange (5.5, 2000 and 2003). Primary networking technologies were GNATBox & Cisco PIX firewalls; Websense mail filtering and 3COM or Cisco switches.

Member of a ten person team providing on-site second and third line support for seven offices in the Southern Region. Primarily responsible for the support of three offices in Southampton and Bournemouth with a user base of over 600.

Sole systems administrator for a small company providing bespoke e-business solutions. Involved in the formation of the company and was originally tasked with the setting up and configuration of network, servers and workstations.

Ad-hoc work for a family run marketing consultancy group specialising in international trade. Involvement in hardware and software support and miscellaneous project work

Ba, Business & Law

Hnd, Business & Finance