Warton Chan Email & Phone Number

Santa Clara, California, United States

Santa Clara

San Francisco Bay Area

Gunma, Japan

Editor ensuring high quality of both literary and technical aspects of a game scripting environment localized from Japanese over the course of year-long projects, providing development/community feedback and contributing fixes.

Mountain View, Ca

- Ensure all players adhere to gaming rules and regulations.- Develop and maintain customer/player relations through forums, social media, and in-game.- Founded a volunteer program to facilitate in-game rule violations.- Managed Influencer Outreach programs to help support Content Creators such as Twitch Streamers and Youtubers- Organize and run events for the community of players.- Provide input on content driven events, updates, and future enhancements.- Monitor game servers to ensure stability and fair game play.- Create Briefs and Shot Lists for promotional videos and participate in in-game filming- Address and resolve customer and player issues or escalate to other supporting departments to resolve issues.- Assist Customer Support in relaying bug reports, escalated issues, and technical tickets.- Document and communicate game/technical/investigation issues to technical staff.- Document and communicate in-game community satisfaction to management with suggestions for improvement when possible.- Perform investigation and documentation of game exploits, bugs and similar other issues pertaining to the online gaming world.- Analyze feedback and suggestions from players for continuous improvements of the game.- Evaluate game process and procedures and recommend improvements.

San Francisco Bay Area

Greater Los Angeles Area

Emeryville, Ca

- Customer Support and Technical duties to ensure customer satisfaction- Software quality assurance at an entry level to maintain a high level of product understanding and product performance. - Collaborated with Production and Community Teams to reach out to players on all social media channels.- Create training documents, samples, and presentations for Technical Support tickets- Maintain communication with Network Operations Team to troubleshoot routing issues- Manage ticket queues to ensure a timely response to support queries. - Analyze python logs and dissect header information from .wotreplay files. - Worked with the Business Development Teams to create partnerships with other companies and facilitate collaborations, promotions, and endorsements.- Manage tasks related to product support within a worldwide team in order to maintain consistency.- Provide daily reports to development personnel to ensure product quality. - Work closely with other departments to maintain product enjoyment within the online community.

San Francisco Bay Area

- Provision of in-game service and support.- Planning and execution of online events.- Handling of email correspondence/support tickets from clients.- Handling of billing issues between clients, CyberStep, and third-party payment methods.- Resolving billing issues for Paypal, OpenBucks, SuperRewards, Rixty, and various other third-party payment methods.- Maintenance of game websites and creation of promotional materials such as banners.- Promoting of flagship games and handling of client correspondence via social networks.- Subtitling and typesetting promotional videos for website distribution.- Coordinating weekly scheduled maintenance by editing content for updates.- Promoting weekly content updates and disseminating via Facebook and Twitter.- Replicating reported bugs and filing confirmed issues into the Company's proprietary bug tracker.- Spearheading and coordinating Company attendance at various conventions and events for promotion and client networking.- Applying knowledge of Japanese office and business culture and practices where applicable.

San Carlos, Ca

- Maintained physical inventory of all hardware including newly received and decommissioned equipment.- Created on-boarding materials and training programs for new IT staff hires.- Pioneered “WOW Factor” training program to ensure exceptional customer service and education to end users.- Ensured cost effectiveness by managing IT budget and utilized e-waste rebates.- Evaluated information security software and hardware to preserve assets and reduce extra costs.

Santa Clara, Ca

- Worked on the Flyover Project for iOS 6 Maps app.- Scanned terrain capture data and aerial photography for errors that required masking, adjustment, or repair.- Used Apple's proprietary software and Photoshop to fix and perfect 3D mapping data and models.- Tasked with marking and reconstructing buildings in 3D space.- Track and analyze bugs that we encounter using JIRA and proprietary software.- Analyze new software releases on Apple devices.- GIS Imagery Analysis.

Burlingame, California

- Quality checking and assurance testing for new web site UI builds.- QA testing for newly released flash-based games, promotions, and contests.- Interacted with the community and expedited feedback and problems directly to appropriate staff members.- Testing with a wide range of cell phone models to ensure smooth access and operation to the Limbo website.- QA testing on contracted projects for Paramount Studios, Verizon Wireless, and Nokia.- Assisted in sorting, packing, and shipping company mail and prizes to customers.

- Co-Founded an online community centered around a certain French animation.- Public relations in affiliate programming with other websites of similar interests.- Web Forum administrator for moderating 20 sub-forums consisting of a userbase of over 10,000 members.- Daily responsibility to moderate forum thread posts made by users and ensure a safe, fun, and helpful message board environment.- Trained newly recruited moderators to properly enforce rules on certain sub-forums.- Responsible for replying to emails regarding issues with registration, member disputes, forum troubleshooting, and feedback for the website.- Coordinated and moderated tasks, events, and issues between all administrators and moderators.- Provided technical support and life help in respective sub-forums.- Alpha testing for prototype video-on-demand streaming system created with co-founder.

- Provided technical support to users in respective forum.- Offered advice during the planning stages of users' projects to build custom computers.