Customer Service Representative
Current- Successfully Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Incorporated company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Answered constant flow of customer calls
- Responded to customer requests for products, services and company information
- Preserved revenue streams by utilizing strong communication and… Show more
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction