Working at the intersection of Program/Business Management, Change Management, Learning & Development across Account Management and Customer Success! More as I get down into it!

On contract with Microsoft and working with a fantastic Team in Partner Marketing, focused on Biz Apps and especially the Microsoft Power Platform.

• Managing global Rhythm of the Business (RoB), programs and strategic planning for Microsoft’s WW Cloud Consumption team on contract• Implemented a new, more efficient approach for vertical alignment across strategy, OKRs, and projects• Managed the program of work for the WW team, kept projects on schedule through to successful completion and communication with executives and stakeholders. Key organizer and contributor to field transformation and enablement on business change initiatives• Led the design, development, and successful transformation/adoption of a new Forecast Tool for field consumption teams (+/- 2% accuracy)• Exceeded customer success and sales targets, increased usage of Microsoft's Cloud services. Coordinated across global sales and consulting services delivery teams.

● Drove sales transformation for a new approach to adopting a new global training methodology● Brought sales managers directly into team training and improved how managers coach their sales teams● Designed new eight-week curriculum for sales team using modern training methodology, resulting in significant increases in both ratio of closed sales and deal size● Centralized sales enablement tools and training content, managed change for this with the global sales field teams which improved sales team performance.

● Enabled and supported global teams to deliver 4,500 training sessions to over 95,000 employees and contractors, with measured gains in end-user global productivity● Led change management, communications and enablement for several internal technology projects/engineering teams (adoption of Visual Studio)

● Transformed the way datacenter teams were onboarded and enabled for role success. Built a new training team, hired Program Managers and Instructional Designers. Managed transformation by setting expectations with Datacenter managers. Results include reducing onboarding for new data center operators from 2 years to ~6 months● Transformed the training of datacenter staff and management by enabling datacenter managers and teams. Key contributor to onboarding of 1,100 Contractors to full-time employee status.

● Key contributor to the transformation of Microsoft consulting services sales teams (22k employees total) when Microsoft pivoted their business to the Cloud) Partnered with the services sales teams and Services University and introduced a change to the way ~1,100 sellers and sales managers worldwide, were re-oriented to Cloud sales. This included professional skills, sales skills, and certification standards. ● Delivered global Services Sales Academy course 13x worldwide between 2014 and 2015, which facilitated global sales and management to transform selling and delivering Microsoft’s cloud. This included sales pitch skills certification (Pitch Perfect) to over 4,000 global consulting services field roles.

• Global startup focused on research, consulting practices, and software tools that enable organizations to manage complexity, uncertainty, and transformation. Portfolio of customers across government agencies, global banking, education, NGO’s. Acquired by Agile42 in 2018. • Incorporated a new US subsidiary, developed sales enablement, and rebuilt the website. Developed a new subscription and licensing model, acquired 3,000+ new subscribers within 12 months• Managed operations for growing US business, including sales, account management, hiring, and accounting, led the global go-to-market strategy, including content, courses, and event strategy for over 70 classes worldwide over a 2 year period

● Promoted from Asia Pacific Regional Director to Global Director and relocated to Seattle. Transformed the strategy consulting with design and development of customer facing consulting services offerings (packaged consulting services), including the redevelopment of value proposition. This change was a major change in the business with a focus on field enablement of sales and consulting services delivery. Grew revenue 2.5x within 3 years● Built HQ Leadership Team to exceed revenue targets, integrating across Microsoft sales, research, and product teams. Executed worldwide recruiting program and onboarding global learning academy, hired and successfully onboarded over 100+ executive consultants within 12 months.● Refreshed the consulting strategy and developed packaged consulting offerings and enabled worldwide sales teams and consulting services consultants. Four direct reports and up to 8 contractors managed during this time.

● Led the strategy consulting business across Asia Pacific, which sells an executive architect to the CIO/CTO and assists them with the achievement of their strategic priorities, and ensures that ROI is achieved with investments made in Microsoft software products and consulting services● This role included onboarding & developing field capability in both sales and services delivery capacity for this business across Asia Pacific, with sales targets consistently exceeded

Responsibilities:• Long term business development in large outsourcing opportunities• Product & program management with Application Management Services (AMS), packaging professional services consulting with software sales and training, introduced changes to operational business modelAchievements: • Delivery of worldwide outsourcing education programs, co-facilitated with world recognized educators and authors from the IBM Institute of Business Value (IBM Headquarters)• Exceed sales targets.

Responsibilities:• Development of a new worldwide professional services consulting methodology and global training program, based on Complexity Science and Narrative. • Applied to the fields of business strategy, change, culture transformation, leadership development and intellectual capital re-use. Achievements:• Led the development and publishing and delivery of a new training program in partnership with Singapore Institute of Management• Facilitated certification classes on across 14+ countries. • Exceeded yearly sales targets.

• Development of professional services packaged solutions, and enabled the software sales teams.• Trained both sales and delivery teams, and equipped them with toolkits and resources.• Launched across Asia Pacific, with full lifecycle development including planning, design, development, field enablement (education, design and development).Achievements:• Exceeded sales & delivery capability targets across Asia Pacific• Chosen to participate in a worldwide project for creation of a consulting services package for a new IBM software product (representing Asia Pacific)