Wilson Ascencio Email & Phone Number

Vancouver, Canada Area

• Process real estate quotations based on rate sheets generated by the Marketing department
• Generate finance contracts using multiple website portals
• Invoice policies into accounting website portal
• Build documents such as invoices, declaration pages, and summaries for bound policies and forward to the production team.
• Add or remove incorrect entries in the accounting system as required by the marketing department

Vancouver, Canada Area

• LOU Invoicing (Loss Of Use)
• Responsible for processing car rental invoices. Analyze invoices for accuracy, open exposures and create reserves, verify rental was authorized by adjuster, confirm number of days vehicle was rented for, process.
• Responsible for processing Tow Truck invoices. Maintain a high degree of accuracy by analyzing invoices, looking up vehicle location, determine number of trips by tow truck, process charges as outlined by the company.
• In the event that an insured disagrees with an adjuster’s decision on an at fault accident, a CAR package is created and sent to an independent arbiter to make an objective decision. Responsibilities include gathering.
• Responsible for mailroom activities such as opening, sorting, and distributing mail to claim adjusters
• Do mail run and pick up all outgoing mail from adjusters, and organize blue bin for delivery to head office

Burnaby, BC

• Answer inbound calls and provide accurate information about Yellow Pages online and print advertising products
• Provide clients with accurate billing information, explain charges and refunds
• Update client files via Sales Force such as address, business name, billing address and add authorized contacts to account
• Perform initial claim investigation on client advertising programs, pricing discrepancy, unauthorized renewal, cancellation of programs prior to transferring to Claims Department
• Update online content on yp.ca such as business name, address, phone number, business hours, methods of payment, change products and services and add keywords
• Provide information on 3rd party services or other departments such as the retention department, web hosting department, sales department, marketing department (Cornerstone), YP Dine and Red Flag Deals

1067 W Cordova St, Vancouver, BC V6C 3T5, Canada

• Assist clients in a call centre environment with computer systems, networking, computer components, LAN, cable and TV setups, internet applications, browsers, and email account creation
• Gather information and troubleshoot these topics patiently with customers over the telephone and explain in simple language cause of issue and find a resolution
• Explain to client current promotions, cable and internet bundles, prices, and demonstrate a sales ability with a motivation to sell
• Activate cable boxes, modems and modify accounts by upgrading and downgrading services
• Book service calls for Technician in home visit
• Work independently and the desire to go above and beyond while contributing to a team’s overall success

33 Commercial Drive, Vancouver, BC, V5L 0A2

• Inform clients at the front counter of various locker sizes, prices, vacancies and explain benefits and advantages of facility
• Answer incoming phone calls as well as return Email inquiries via MS Outlook, follow up with quotes via phone and build rapport with new and existing clients
• Increase and generate sales through outbound phone calls, E-mail and upselling store merchandise. Promote company services to moving companies, potential clients and by offering referral bonuses and discounts
• Process payment online or on Point Of Sales systems
• Perform end of day closing, general accounting, balancing daily ledger and bank deposits
• General office cleaning and maintenance of building and storage units and security

Richmond, BC

• English / Spanish Order Entry and Shipping Agent
• Took orders and processed credit card payment using Five9 Java software system
• Provided detailed shipment status, as well as tracking numbers, estimated delivery dates using various shipping carriers such as UPS, USPS, Fedex, Canada Post, Campar, and Mexico Estafeta
• Filled out investigation reports for fraud, incorrect credit card charges, product complaints, product exchanges and report back to client
• Explained company procedures for returns, exchanges, refunds, cancellations, and builder pack upgradesEnglish / Spanish Multi Level Marketing Compensation Plan Agent
• Educated and explained to distributors compensation plan, commission and payment dates

Osaka, Japan

• Facilitated English conversation for maximum effectiveness
• Tutored students in understanding English terminology, spelling, and pronunciation
• Challenged all students by regularly engaging in English conversation

99 West 6th Avenue, Vancouver, BC

• Managed the customer service department, greeted customers, provided quotes
• Scanned, digitally modified, and printed small / large color documents
• Resolved customer complaints and dissatisfaction
• Familiar with the following equipment:Xerox 6060, DC 12 Color copiers, HP 5000/5500 Inkjet Color Plotter, Xerox 480 ST B&W Digital Copier, OCE 9700/TDS 800, Laminating machine, Drilling machine and High precision.

Vancouver, Canada Area

• Counted and sorted coins, bills and fare tickets collected from all SkyTrain stations and buses
• Maintained and operated coin wrapping machines and general clean up
• Operated 1 Ton Truck to collect fare boxes from all Expo Line SkyTrain Stations from Downtown Vancouver to Surrey

Level 1 Insurance

Online Study

Computer Application Support Specialist, Computer Programming, Specific Applications

CASS-Computer Application Support Specialist Certificate

High School, High School/Secondary Diplomas And Certificates, 12