Wilson Ascencio Email & Phone Number

Vancouver, Canada Area

• Process real estate quotations based on rate sheets generated by the Marketing department• Generate finance contracts using multiple website portals• Invoice policies into accounting website portal• Build documents such as invoices, declaration pages, and summaries for bound policies and forward to the production team.• Add or remove incorrect entries in the accounting system as required by the marketing department

Vancouver, Canada Area

LOU Invoicing (Loss Of Use)• Responsible for processing car rental invoices. Analyze invoices for accuracy, open exposures and create reserves, verify rental was authorized by adjuster, confirm number of days vehicle was rented for, process payment on claimant’s file or third party fileTow Invoicing• Responsible for processing Tow Truck invoices. Maintain a high degree of accuracy by analyzing invoices, looking up vehicle location, determine number of trips by tow truck, process charges as outlined by the company and process payment to tow truck company or direct reimbursement to customerCAR (Claims Assessment Review)• In the event that an insured disagrees with an adjuster’s decision on an at fault accident, a CAR package is created and sent to an independent arbiter to make an objective decision. Responsibilities include gathering various documents to be submitted to the arbiter such as a signed waiver, an acknowledgement letter, a supporting fault assessment from the adjuster, and a decision summary for the arbiterMail Room• Responsible for mailroom activities such as opening, sorting, and distributing mail to claim adjusters• Do mail run and pick up all outgoing mail from adjusters, and organize blue bin for delivery to head office• Maintain email inbox up to date and follow up with requests from outside sources

Burnaby, Bc

• Answer inbound calls and provide accurate information about Yellow Pages online and print advertising products• Provide clients with accurate billing information, explain charges and refunds• Update client files via Sales Force such as address, business name, billing address and add authorized contacts to account• Perform initial claim investigation on client advertising programs, pricing discrepancy, unauthorized renewal, cancellation of programs prior to transferring to Claims Department• Update online content on yp.ca such as business name, address, phone number, business hours, methods of payment, change products and services and add keywords• Provide information on 3rd party services or other departments such as the retention department, web hosting department, sales department, marketing department (Cornerstone), YP Dine and Red Flag Deals

1067 W Cordova St, Vancouver, Bc V6C 3T5, Canada

• Assist clients in a call centre environment with computer systems, networking, computer components, LAN, cable and TV setups, internet applications, browsers, and email account creation• Gather information and troubleshoot these topics patiently with customers over the telephone and explain in simple language cause of issue and find a resolution• Explain to client current promotions, cable and internet bundles, prices, and demonstrate a sales ability with a motivation to sell• Activate cable boxes, modems and modify accounts by upgrading and downgrading services• Book service calls for Technician in home visit• Work independently and the desire to go above and beyond while contributing to a team’s overall success• Excellent organizational and multi-tasking skills and adaptability to changing priorities and challenging situations• A positive “can do” attitude focusing on integrity, empathy and sincerity

33 Commercial Drive, Vancouver, Bc, V5L 0A2

• Inform clients at the front counter of various locker sizes, prices, vacancies and explain benefits and advantages of facility• Answer incoming phone calls as well as return Email inquiries via MS Outlook, follow up with quotes via phone and build rapport with new and existing clients• Increase and generate sales through outbound phone calls, E-mail and upselling store merchandise. Promote company services to moving companies, potential clients and by offering referral bonuses and discounts• Process payment online or on Point Of Sales systems• Perform end of day closing, general accounting, balancing daily ledger and bank deposits• General office cleaning and maintenance of building and storage units and security

Richmond, Bc

English / Spanish Order Entry and Shipping Agent • Took orders and processed credit card payment using Five9 Java software system• Provided detailed shipment status, as well as tracking numbers, estimated delivery dates using various shipping carriers such as UPS, USPS, Fedex, Canada Post, Campar, and Mexico Estafeta• Filled out investigation reports for fraud, incorrect credit card charges, product complaints, product exchanges and report back to client• Explained company procedures for returns, exchanges, refunds, cancellations, and builder pack upgradesEnglish / Spanish Multi Level Marketing Compensation Plan Agent• Educated and explained to distributors compensation plan, commission and payment dates• Provided assistance in transferring funds via OG Wallet pay portal to OG Visa or personal bank account• Maintained a high level of knowledge on Organo Gold’s products and services to ensure all customers are provided with accurate information• Resolved customer concerns by: clarifying any complaints from Distributors or End-Consumers; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments; then following-up to ensure resolution

Osaka, Japan

• Facilitated English conversation for maximum effectiveness• Tutored students in understanding English terminology, spelling, and pronunciation• Challenged all students by regularly engaging in English conversation

99 West 6Th Avenue, Vancouver, Bc

• Managed the customer service department, greeted customers, provided quotes• Scanned, digitally modified, and printed small / large color documents • Resolved customer complaints and dissatisfaction • Familiar with the following equipment:Xerox 6060, DC 12 Color copiers, HP 5000/5500 Inkjet Color Plotter, Xerox 480 ST B&W Digital Copier, OCE 9700/TDS 800, Laminating machine, Drilling machine and High precision cutter, Foam/Gator Board Dry mounting, High speed folding machine, Heavy duty stapler, and Coil/Cerlox Binding machine

Vancouver, Canada Area

• Counted and sorted coins, bills and fare tickets collected from all SkyTrain stations and buses• Maintained and operated coin wrapping machines and general clean up• Operated 1 Ton Truck to collect fare boxes from all Expo Line SkyTrain Stations from Downtown Vancouver to Surrey

Level 1 Insurance

Online Study

Computer Application Support Specialist, Computer Programming, Specific Applications

CASS-Computer Application Support Specialist Certificate

High School, High School/Secondary Diplomas And Certificates, 12