•E-commerce Head of Department•Handling Daily Shopify Orders•Leadership and Management: Lead, manage, and mentor cross-functional teams including customer support, marketing, warehouse, inventory, and social media. Develop and implement strategic plans to achieve departmental and company-wide goals. Foster a collaborative and high-performance culture within the E-commerce department.•Customer Support Management: Oversee the customer support team to ensure… Show more •E-commerce Head of Department•Handling Daily Shopify Orders•Leadership and Management: Lead, manage, and mentor cross-functional teams including customer support, marketing, warehouse, inventory, and social media. Develop and implement strategic plans to achieve departmental and company-wide goals. Foster a collaborative and high-performance culture within the E-commerce department.•Customer Support Management: Oversee the customer support team to ensure high-quality and timely resolution of customer inquiries and issues. Implement strategies to enhance customer satisfaction and loyalty.•Warehouse and Inventory Management: Coordinate with warehouse and inventory teams to ensure accurate inventory levels and efficient order fulfillment. Implement best practices for inventory management to minimize stockouts and overstock situations. Streamline warehouse operations to improve order processing times and accuracy.•Strategic Planning and Execution: Oversee the development and execution of E-commerce strategies to drive online sales growth. Collaborate with various teams to optimize online content, promotions, and user experience.•E-commerce Strategy Development: Develop and implement e-commerce strategies that align with the company’s goals and objectives. This includes setting sales targets, optimizing the customer experience, and driving overall business growth through the Shopify platform.•Shopify Store Management: Oversee the management of the Shopify store, ensuring that products are updated, descriptions are accurate, and the user experience is smooth. This includes handling inventory, order management, etc. Show less

• Worked as an Online Order Processing Head in Kohsar and Bahria branches, handling orders viaWhatsApp and website.• Effectively managed customer care, complaints, and WhatsApp communication, ensuring timelyresolution.• Tracked orders, coordinated with courier services, and uploaded products on various platforms• Executed upselling and cross-selling strategies to enhance sales.• Daraz Operations (Kohsar & Bahria Branches)• Oversee Daraz operations for Kohsar &… Show more • Worked as an Online Order Processing Head in Kohsar and Bahria branches, handling orders viaWhatsApp and website.• Effectively managed customer care, complaints, and WhatsApp communication, ensuring timelyresolution.• Tracked orders, coordinated with courier services, and uploaded products on various platforms• Executed upselling and cross-selling strategies to enhance sales.• Daraz Operations (Kohsar & Bahria Branches)• Oversee Daraz operations for Kohsar & Bahria, managing catalog updates and ensuring daily accuracy.• Handle Daraz chats and customer complaints, ensuring a high level of customer satisfaction.• Conduct a monthly reconciliation of Daraz orders, maintaining financial accuracy.• Implement strategies to keenly monitor Daraz operations, aiming for increased sales and revenue.• Audit Daraz products for quality control, including QC, suspended, and draft items.• Efficiently handle Daraz campaigns, ensuring effective activation and enhanced visibility.• Food Panda Operations• Lead the operations of Food Panda, ensuring seamless functionality and enhancing the user experience.• Maintain the Food Panda catalog with a focus on accuracy and relevance to attract and retain customers.• Conduct daily stock and price updates for Food Panda devices and fresh produce, optimizing inventory.• Regularly upload new products on the Food Panda platform to diversify the product offering.• Configure products on the Secure File Transfer Protocol (SFTP) portal to ensure efficient integration Show less