Highly skilled, organized administrative professional with 3 years of hands-on experience supporting business areas such as database management and customer service. Collaborative team player with strong communication and time management abilities. Driven to excellence while building long term relationships with customers. Dynamic problem with high-quality customer care and dependability. Able to multitask, identify priorities and meet tight deadlines without compromising quality. I’m proud to have held, for three years now, the office management and improved client-staff relationships. Achievements:-Entered production data from the operator reports daily and ran the daily production reports for the supervisors' daily pre-shift meetings; Created and maintained spreadsheets using advanced excel functions and calculations to develop reports and lists. -Handled receptionist duties including greeting clients, receiving, and directing all office calls as well as managing all office equipment and supplies in addition to archiving all documents whether scanning on the computer or entered manually to protect records from theft or damage. -Monitored payments due from clients and promptly contacted clients with past due payments as well as sent billings and offers to customers via email, evaluated all documents and file records and ensured they met high customer standards.-Answered and managed over 20 incoming and outgoing calls per day while recording accurate messages and maintaining a positive public relation with emphasis on customer service that includes following through with customer requests and complaints, handled orders’ adjustments (missing size, adding/removing products).-Provided system/network configuration and server maintenance, troubleshooting, networking and error repair, created sharing folders to facilitate circulating information through all departments.-Established and maintained effective working relations with others and handled difficult interpersonal contacts and ensured high standards of customer service during high-volume and fast-paced operations.Expertise: Organizational abilities; communication skills; Emotional Intelligence; Conflict Management; Customer Relationship Management; Prioritizing Tasks; Problem Solving; Task Assignment; Attention to Detail; Maintaining Confidentiality; Dependability; Time management; Resolving Complaints; Customer service; Efficiencies; Enhancing quality; Order entry experience; Critical Thinking.