As a Sales and Operations Manager at Zadaz, I play a pivotal role in driving the company’s sales strategy and overseeing operational processes to ensure seamless execution. I am responsible for aligning sales objectives with operational capabilities, optimizing workflows, and enhancing customer satisfaction to support the growth of Zadaz in the competitive marketplace.My Key Responsibilities at this Position 1. Sales Strategy Development Develop and implement comprehensive sales strategies that align with Zadaz’s business goals. Identify new business opportunities and market trends to expand the customer base.2.Team LeadershipLead and mentor the sales team, providing guidance and support to achieve individual and team sales targets.Foster a high-performance culture through training, performance reviews, and professional development.3.Operational Management Oversee daily operations, ensuring efficient processes and high-quality service delivery. Collaborate with supply chain and logistics teams to optimize inventory management and distribution strategies.4.Customer Relationship Management Build and maintain strong relationships with key clients, ensuring their needs are met and satisfaction 5.Data Analysis and ReportingUtilize CRM and analytics tools to track sales performance, market trends, and customer behavior. Prepare and present reports to the executive team, providing insights and recommendations for improvement.6. Cross-Functional Collaboration Work closely with marketing, finance, and product development teams to align initiatives and drive business growth. Participate in strategic planning sessions to contribute to long-term business objectives.7.Budgeting and Forecasting Develop and manage sales budgets, forecasts, and performance metrics, ensuring alignment with financial goals. Monitor expenses and implement cost-control measures to maximize profitability.

Ensuring the performance of reporting staff is monitored through regular appraisals and reviews. Ensuring identified individual development/training needs are met.Deal directly with customers in meetings and contract drafting.Contract and tender reviews, identifying potential risks and amending contracts accordingly.Maintain the trust and support of reporting personnel.Support individuals who have problems that may affect their performance.

Serving as the main point of contact.Scheduling meetings and travels.Answering calls and correspondences.Ensuring deadlines are met.Acting as a liaison between other professionals in the office.Creating a general workflow.Maintaining office supplies.Enforcing office protocols and policies.Answering calls and other receptionist duties.