Waseem Mohammed Email and Phone Number

- Client Support and Issue Resolution: Proficiently resolve client inquiries via email support and a ticketing system, prioritizing SQL queries to address sensitive escalated issues promptly.- Cross-Functional Collaboration: Work closely with various teams to understand business requirements, utilizing SQL to build and execute test cases for software changes.- Task Management and Quality Assurance: Efficiently manage tasks to meet deadlines while maintaining high-quality standards. Ensure data accuracy by leveraging SQL expertise.- Compliance and Best Practices: Adhere to industry best practices, ensuring compliance with relevant regulations and maintaining data integrity.- Special Projects and Optimization: Contribute insights and expertise to special projects, employing SQL for comprehensive analysis and optimization. Identify and propose improvements for process inefficiencies.Key Skills: SQL, Client Support, Issue Resolution, Cross-Functional Collaboration, Data Accuracy, Compliance, Test Case Development, Process Improvement, Project Management, Data Integrity

- Call and Accounts Audits: Conduct comprehensive audits of calls and accounts to identify trends and recommend process improvements.- Coaching and Feedback: Provide individual coaching and constructive feedback, motivating teams to achieve service excellence and meet performance goals.- Cross-Functional Collaboration: Work closely with associates and leadership to ensure process clarity and alignment, enhancing overall operational efficiency.- Training and Development: Partner with various teams to customize and update training programs, ensuring they meet current needs and standards.- Process Refreshers and Team Huddles: Facilitate process refreshers and team huddles, offering floor support as needed to maintain high levels of team performance.Key Skills: Performance Management, Call Audits, Account Audits, Process Improvement, Coaching, Feedback, Team Motivation, Cross-Functional Collaboration, Training Development, Operational Efficiency

- Team Leadership and Achievements: Led a high-performing sub-team to multiple accolades, managing diverse responsibilities in technology, events organizing, and business development.- Innovation and Advisory: Spearheaded innovation initiatives and provided comprehensive financial, business, and tax advice to clients.- Training and Support: Oversaw application reviews, trained new hires, and resolved expatriate tax queries to ensure efficient service delivery.- Tax Assessments and Appeals: Managed Dutch tax assessments and appeals, monitored key performance indicators (KPIs), and coordinated client authorizations.- Financial Analysis and Billing: Analyzed financial reports and prepared billing statements for clients, ensuring accuracy and compliance.Key Skills: Team Leadership, Innovation, Financial Advisory, Tax Consulting, Expatriate Tax, Dutch Tax Assessments, KPI Monitoring, Client Coordination, Financial Analysis, Business Development