Collaborated with business leaders and department heads to develop and implement HR strategies that supported the achievement of regional business objectives.Led the recruitment and talent acquisition process, ensuring the selection of top talent to meet staffing needs.Overseeing the induction process for senior executives based at the head office.Conducted performance management, including performance appraisals, feedback sessions, and development plans.Taking charge of the complete lifecycle of performance improvement plans (PIPs), from development to execution, and delivering comprehensive results presentations to senior management.Supporting the Group Head of HR in facilitating communication and collaboration with both internal and external stakeholders.Worked closely with the Head HR Business Partner to align regional HR practices with the overall HR strategy.Acted as a liaison between employees and management to address concerns and ensure fair treatment.Played a key role in change management initiatives, helping employees adapt to organizational changes.Participated in employee engagement surveys and developed action plans to improve employee satisfaction.Prepared and presented HR reports and analytics to senior leadership.

Collaborated with stakeholders to optimize staffing for 17 branches across the region, providing HR support to 300 employees.Utilized social media, online forums, and databases to attract candidates, maintained hiring tracking reports, and facilitated paperwork for the hiring process.Partnered with five business units to develop strategic objectives and managed resource planning for future recruitment needs.Liaised between stakeholders, HR operations, and payroll teams to ensure timely induction into payroll and system data updates.Resolved complex employee issues, disputes, terminations, and disciplinary procedures, providing initial reports as required.Collaborated with HR teams to develop, update, and communicate policies, procedures, and SOPs.Contributed to projects, including implementing a new HRIS system, revamping onboarding, orientation programs, and conducting surveys and training.Coordinated with Training & Development to identify HR training needs, deliver training, and recommend improvements.Counseled managers on performance management, developed action plans for performance improvement, and promoted a performance-driven culture through monitoring and reporting on performance gaps.Assisted in planning and participated in Year-End Performance Review Process calibration sessions.

Developed and maintained system of admin vaults of 25 branches and make sure to update and maintained the collateral record of more than 10,000 portfolios of active customers.Ensure timely and accurate processing of collateral return to customers after complete due diligence and as per SBP SOP of 03 days TAT.Accomplished collateral risk of 25 branches by adhering to policies, procedures and regulations and maintaining the record as per internal and external audit requirement.Resolve and controlled administrative problems of 25 branches and arranged repair maintenance of premises, coordinating preparation of reports, analyzing data, and identifying suitable solutions.Accomplished 20 projects of new branches from tenancy agreement to fully operational activation of branches by coordination with vendors, internal departments. Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.