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Waseem Ali Email & Phone Number
Team Lead - Service Operations
at
Zopper
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Team Lead - Service Operations
Location
Noida, Uttar Pradesh, India
Company size
Who is Waseem Ali? Overview
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Quick answer
Waseem Ali is listed as Team Lead - Service Operations at Zopper, a with 258 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Waseem Ali.
Waseem Ali previously worked as Senior Executive - Service Operations North at Zopper and Executive - Service Operations at Croma. Waseem Ali holds Bachelor Of Science from Dr. Bhim Rao Ambedkar University, Agra.
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Zopper
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Profile bio
About Waseem Ali
Dedicated service operations professional with 5 years of expertise in the consumer durable industry, committed tooptimizing processes and enhancing customer satisfaction. Adept at resolving customer escalations and skillfullymaintaining KPIs in alignment with company standards.
Current workplace
Waseem Ali's current company
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Zopper
6 roles
Waseem Ali work experience
A career timeline built from the work history available for this profile.
Senior Executive - Service Operations North
Executive - Service Operations
Key Responsibility Area- - After Sales/Support - Service Operations:-Oversee the timely closure of Demo/Installation and CustomerComplaints within the specified Turnaround Time (TAT).- Brand Coordination for Escalated Cases:- Collaborate with Brands' ASC and Managers to successfully resolveescalated cases.- Defective Products Inventory Management:- Manage defective products inventory and secure necessary approvalsfrom the brand.- Grievance/Escalation Management:- Effectively handle and resolve grievances and escalations.- Customer Satisfaction:- Ensure complete customer satisfaction through attentive service and problem resolution.- KPIs & NPS Maintenance:- Maintain and exceed Key Performance Indicators and Net Promoter Score to uphold service quality.
Jul 2022 - Dec 2023
Team Leader - Customer Service
Key Responsibility Area-- Responsibility To Carry Out Field Service Operation.- Efficiently managing a team of 4 backend staff and coordinating the activities of 20 field technicians.- Handling Complaint Closure within TAT.- Managing SOS/Escalations.- Spare Parts Management- Ensuring Complete Customer Satisfaction.- Ensuring to maintain KPIs & NPS.- AMC & Accessories Target Achievement.
Jun 2021 - Jul 2022
Customer Service Representative
May 2019 - Jun 2021
Customer Service Representative
Mar 2018 - May 2019
Team & coworkers
Colleagues at Zopper
Other employees you can reach at zopper.com. View company contacts for 258 employees →
SN
Siddharth Narayan Singh
Colleague at ZopperDelhi, India
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PR
Pranab Roy
Colleague at ZopperIndore, Madhya Pradesh, India
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NS
Neelanshi Singh
Colleague at ZopperUttar Pradesh, India
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US
Umesh Singh
Colleague at ZopperNagpur, Maharashtra, India
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JT
Jogendra Tandia
Colleague at ZopperKolkata, West Bengal, India
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PG
Pranjal Gupta
Colleague at ZopperNoida, Uttar Pradesh, India
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ND
Nyanteh Daniel
Colleague at ZopperRajshahi, Bangladesh
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AK
Anupam Kumar
Colleague at ZopperWest Delhi, Delhi, India
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AS
Amod Seth
Colleague at ZopperNew Delhi, Delhi, India
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PC
Partha Chowdhury 🇮🇳
Colleague at ZopperDelhi, India
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Siddharth Narayan Singh
Colleague at ZopperDelhi, India
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PR
Pranab Roy
Colleague at ZopperIndore, Madhya Pradesh, India
View →
NS
Neelanshi Singh
Colleague at ZopperUttar Pradesh, India
View →
US
Umesh Singh
Colleague at ZopperNagpur, Maharashtra, India
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JT
Jogendra Tandia
Colleague at ZopperKolkata, West Bengal, India
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PG
Pranjal Gupta
Colleague at ZopperNoida, Uttar Pradesh, India
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ND
Nyanteh Daniel
Colleague at ZopperRajshahi, Bangladesh
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AK
Anupam Kumar
Colleague at ZopperWest Delhi, Delhi, India
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AS
Amod Seth
Colleague at ZopperNew Delhi, Delhi, India
View →
PC
Partha Chowdhury 🇮🇳
Colleague at ZopperDelhi, India
View →
3 education records
Waseem Ali education
Bachelor Of Science
Intermediate, Science
Up Board
High School
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FAQ
Frequently asked questions about Waseem Ali
Quick answers generated from the profile data available on this page.
What company does Waseem Ali work for?
Waseem Ali works for Zopper.
What is Waseem Ali's role at Zopper?
Waseem Ali is listed as Team Lead - Service Operations at Zopper.
Where is Waseem Ali based?
Waseem Ali is based in Noida, Uttar Pradesh, India while working with Zopper.
What companies has Waseem Ali worked for?
Waseem Ali has worked for Zopper, Croma, Whirlpool Corporation, and Voltas Limited - A Tata Enterprise.
Who are Waseem Ali's colleagues at Zopper?
Waseem Ali's colleagues at Zopper include Siddharth Narayan Singh, Pranab Roy, Neelanshi Singh, Umesh Singh, and Jogendra Tandia.
How can I contact Waseem Ali?
You can use AeroLeads to view verified contact signals for Waseem Ali at Zopper, including work email, phone, and LinkedIn data when available.
What schools did Waseem Ali attend?
Waseem Ali holds Bachelor Of Science from Dr. Bhim Rao Ambedkar University, Agra.
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