Waseema Meyer Email & Phone Number

Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

- Design, develop and deliver on training programmes for internal procedures and systems relating to area of specialization- Determine training needs based on input from managers, team leaders, service quality team members and management information (error stats, queries, complaints, monthly assessments)- Evaluate training impact and take steps to close skills gaps- Draft new and maintain existing training material (including wiki and e-learning simulations)- Formulate and administer assessments (functional training and monthly assessments)- Provide input regarding changes to business practices, releases and forms My current responsibility is the training of our Claims (Outflows) department. My service offering to this area includes, documenting, assisting with new business processes and process changes, training all existing and new consultants to the team, creating e-learning modules and courses available for self-study and consulting.

Cape Town Area, South Africa

- Compile monthly reports for Operations Management- Coaching of client servicing administrators- Compile monthly feedback reports for Team Co-ordinators- Training and induction of new staff to quality process- Evaluation of all client interactions on service requests received- Identifying trends in performance and methods for improvement- Make regular recommendations to current administrative processes- Designing and implementing a Quality Standard within the environment- Review, create and update quality criteria and templates (These employees complete all administrative processes when instructions are received by clients)- Setting up and facilitating motivational workshops for internal clients.

National Certificate: Financial Markets And Instruments, Finance, General, Achieved

• Evaluate companies based on their financial statements • Explain the structure and mechanics of Financial Markets • Identify the risk.

Certificate, Train The Trainer, Competent

- Various facilitation methods - Facilitate learning through a variety of given methodologies

Total Quality Management, Quality

Education record