Waseem Rasool Email & Phone Number

Multan, Punjab, Pakistan

- Responsible to ensure a high-quality standard of Customer Services at the Regional Franchises.

Sargodha

• Enriching Customer Experience
• Regional Customer Care Insight Reporting
• Business Development & Sales
• Business Processes Improvement & Compliance check
• Business Analysis with Competition

Muzaffarabad

• Responsible for achieving customer satisfaction in the dimensions of performance criteria i.e. customer satisfaction and mystery shopper survey, EQM analysis, Bi-monthly quizzes of staff and data posting in CRM.
• No 1, Business Center Of the Year Nationwide 2015
• No 1, Business Center Of Q1, Q2 2016, Nationwide

Islamabad, Pakistan

People ManagerMotivational SpeakingTrainingsManage a team of Contact Center agentsFloor OperationsEnsure Personal Grooming & Interpersonal Skills of AgentsEnsure timely Logins/ LogoutsIdentification of system related issues before and during the shiftConstant check on Adherence/ Floor conductManage by Walk About as and when requiredSolving Customer's.

Islamabad, Pakistan

Public SpeakingMotivational SpeakingTrainingsManage a team in Quality Assurance DepartmentDeveloping and trainings on Standard Operating ProceduresEvaluations of Floor Teams and Backend TeamsCoordination with QA Center to deploy OR Change the SOPsResponsible for quality assurance, evaluations, feedback and monitoring at the call center.Conducting daily.

Islamabad, Pakistan

• Public SpeakingMotivational SpeakingMedia Production
• Audio Production, Jingles, Commercials & Promotions
• Prime time DJ, Produced Commercials, Station Ids, promotions & Programs
• Produced & Hosted Number of Sponsored Live Road Shows of National & Intl. Products
• Interviewed Personalities i-e. Economists, Showbiz etc.

Karachi, Pakistan

ResponsibilitiesConducting Exhibitions at National & International LevelPeople ManagmentHR StaffingMarketing of Art Gallery Products; Includes Paintings, Sculptures, Handy CraftsAchievements:Successfully conducted two Exhibitions in New Delhi, IndiaEnhanced Media Promotions for the Organization

Islamabad

• Responsibilities
• People Management
• HR Staffing
• Management of Programming department, Produced Radio Imaging
• Hiring of Programming Staff (Presenters, Production Engineers)
• Planning and managing promotional activates with SponsorsAchievements:

Gujrat, Pakistan

• ResponsibilitiesPeople ManagerPublic SpeakingMotivational SpeakingMedia Production
• Planning, Establishing and Management of Radios in Gujrat, Gujrawala, Sheikhupura
• Radio Programming, Production, Sales & Marketing Strategies
• Complete Radio Station Imaging according to Area requirement and Radio profile
• HR Staffing & Training of Programming and Sales & Marketing Departments
• Inaugurated by Chief Minister of Punjab – Ch. Pervez Elahi (Currently he is deputy Prim Minister of Pakistan)

Islamabad, Pakistan

• Online dealing with Internet Users & Customers
• Office LAN Maintenance, Work on IP Tracer, Wireless LAN and Router

Islamabad, Pakistan

• Audio Production, Jingles, Commercials, Promos
• Prime time DJ, Produced Commercials, Station Ids, promotions & Programs
• Produced & Hosted Number of Sponsored Live Road Shows of National & Intl. Products
• Interviewed Personalities i-e. Economists, Showbiz etc.

Islamabad, Pakistan

• Selling/Marketing of Internet Services
• Awarded “PANTHER of the Month for September, 2000”