Washale D. Email & Phone Number

Florida, United States

Florida, United States

Gainesville, Fl, Us

Gainesville, Fl, Us

Epic Resolute Hospital Billing CertifiedTraining Environment Build CertifiedAssist in the development of curriculum, training plans, and teaching Epic applications Assist in the development and validation of the training environment and the testing of live environmentProvide employee education based on assessment of learning needs of the learner Coordinates logistics associated with training delivery preparation activities such as copying and assembling printed materialsAssist with application support testing/training activities as directedIndependently lead ongoing training and act as the primary support of the electronic health record

Jacksonville, Florida, Us

Provided development and coaching to newer EducatorsIdentified training needs for Educators, Super Users and End-UsersDeveloped a comprehensive 2-week training plan for Hyperspace and supplemental software used byRev Cycle employees to reduce onboarding timeDemonstrated success in curriculum design and developmentCreated, maintained, and deployed training curriculum for new and existing employees entering the Rev CycleScheduled Epic Classes for New Hires and existing team members within Revenue CycleDeveloped and maintained Educational Content within LMS (Cornerstone)Developed and maintained Educational Content within SharePointCreated Revenue Cycle Compliance Training modules in Articulate/ Storyline

Jacksonville, Florida, Us

Demonstrated success in curriculum design and developmentDeveloped a comprehensive 2-week training plan for Hyperspace and supplemental software used byRev Cycle employees to reduce onboarding timeDeveloped 6 -week training plan to efficiently train new hires across 15 lines of serviceProvided ongoing educational needs for current employees including introducing new processes and programsDeveloped as well as maintained educational content to support the Revenue CycleServed as a primary resource for process evaluation and recommendation of improvements to impact the efficiency and productivity of the revenue cycleDeveloped and maintained mock simulations system for enterprise use

Jacksonville, Fl, Us

Maintained Epic reimbursement contracts including, but not limited to, rate and fee schedule adjustments, addition of CPTs and plan, provider, and component updates to provide for accurate estimation of organization’s accounts receivable in accordance with contract termsResearch coding issues through all available resources, including but not limited to professional associations, federal and private payer guidelines, and coding networksDeveloped and maintained provider networks and fee schedules for facility, non-facility, CPT codes for use in the EPIC system in accordance with reimbursement contractsProvided education to providers in regards to documentation, reimbursement, and complianceConstruct and manipulate large data files for assigned departments, applying intermediate to advanced functions (pivot tables, v-lookups and other complex formulas) to produce reports necessary for contract negotiations, budgeting and other financial and business decisions

Jacksonville, Fl, Us

Trained new team members on customer service, products and services, systems and company policies and proceduresEstablished new quality scoring metricsProvided performance coaching and implemented strategies for career developmentIdentified system, billing, cash posting and reimbursement issuesHelped team members meet and exceed quality metrics

Hartford, Connecticut, Us

Analyzed team and individual statistics; prepared reports; devised and implemented incentive programs to improve metrics while maintaining quality.Provided performance coaching and implemented strategies for career development.Processed Aetna denials and reprocessed claims.Trained new team members on customer service, products and services, systems and company policies and procedures.Developed written communications to internal and external healthcare partners and resolve complex compensation related issues using rules, procedures and sound judgment.

Bloomington, Illinois, Us

Acted as the internal point of contact for auditors, brokers, agents, and customers.Served as a technical and procedural resource to assist in resolving fire service and complaint issues.Trained team members and coached during complex underwriting efforts to increase team capabilities and expertise.Provided administrative assistance to claim handlers and leadership by assisting in the completion of delegated tasks through collaboration with internal and external customers.