Washington F. Silva Email & Phone Number

Santiago, Cl

Santiago, Santiago Metropolitan Region, Chile

- Responsable for bringing technical expertise during product pre-sales cycle- Perform product demos, POCs- Deployment of Purple products, including WiFi captive portal and indoor presence & location services.

Santiago, Santiago Metropolitan, Chile

My role involves providing 2nd and 3rd line supportEnsuring ticket SLAs are reachedProviding Networking advice and integration assistance - Cisco, Ruckus, Meraki, Mikrotik, Aruba, and others.Provide assistance to Purple Pod membersProvide assistance to customers regarding Purple products (WiFi/Wayfinding)Reporting bugs and issues through Jira to ensure they are followed up by our development teamOrganizing basic training workshop for customer’s technical and marketing teamsSkills:MySQLNetworking - DHCP, DNS, IP/TCP, VLANs and Switching RoutersWiFi Hardware (Access Points and Controllers)Linux Systems

Santiago Metropolitan, Chile

- Deployment of AHS using documentation, standards, outlined procedures, and customer equipment fixed and mobile to ensure proper installation and system functionality.- Collaboration with Global Support and Implementation teams to roll out AHS in new mine sites in Chile.- AHS (©Frontrunner, ©Dispatch systems) implementation in new and existing mine sites.

Santiago, Santiago Metropolitan, Chile

- Provide technical support to AHS (Autonomous Haulage System) through task assigned processes using code changes, updates, testing, and quality control methods to ensure product functionality.- Provide immediate support in emergency situations to AHS 1st Tier teams.- Deployment of AHS using documentation, standards, outlined procedures and customer equipment fixed and mobile to ensure proper installation and system functionality.

Santiago Province, Chile

Purple is a digital platform for Intelligent Spaces. Our cloud based solution provides you with the same in-depth understanding of physical spaces that website analytics have delivered for years. Purple’s portal also provides customers with unique and cutting edge marketing tools, allowing them to take meaningful action based on demographic and behavioral data.We achieve this through social engagement, location analytics, and a broad range of connectable data sources. These work together to provide you with a detailed and multifaceted understanding of your customers. In return, users also get a highly reliable, safe WiFi experience.My role involves providing 2nd line support via ticket/telephoneEnsuring ticket SLAs are reachedProviding Networking advice and integration assistance - Cisco, Ruckus, Meraki, Mikrotik, Aruba and othersReporting bugs and issues through Jira to ensure they are followed up by our development teamOrganizing basic training workshop for customer’s technical and marketing teamsFollowing up POCs and provide assistance/advise to sales team.Skills:MySQLNetworking - DHCP, DNS, IP/TCP, VLANs and Switching RoutersWiFi Hardware (Access Points and Controllers)Linux Systems

Santiago De Chile

• Planning and delivering lessons to students through our online learning platform;• Follow up students progress and provide ongoing guidance for continuous improvement.

São Paulo Area, Brazil

• Responsible for preloading and setup new servers, switches, APs and local devices necessary for opening and migrating new Walmart stores in Brazil;• Member team in a big project, where the aim was to migrate the existing IT infrastructure of 3 big supermarket chains to Walmart US environment, adapting them to the international standard;• 2nd and 3rd level Support for field teams responsible for executing routines in the stores, along with the tech support team in Bentonville (USA);• Conducting KT (Knowledge Transfer) to the helpdesk team (Accenture) that supports the IT operation of all stores in Brazil.

São Paulo Area, Brazil

• Responsible for controlling IT assets, ensuring software licensing compliance;• Supervising inventories license reports, in order to validate and regulate them when required;• I was also responsible for desprovisioning customers that was in canceling process, following up the areas that were responsible to execute each task, measuring the risks and supervising all process until the end.

São Paulo Area, Brazil

• Responsible for monitoring all critical systems, jobs and databases. Network connectivity between sites, etc;• Deploying updates in systems;• Restoring files using the TSM tool from IBM;• Opening tickets about technical support and escalate them when necessary.

São Paulo Area, Brazil

• Responsible for local and remote support regarding hardware, software, equipment (Routers, Switches, Firewalls and Servers);• Monitor all backbone links and network assets, opening tickets and taking action within the SLAs;• Network management using Nagios, MRTG, PRTG, Cacti and others, demonstrating a methodical troubleshooting approach;• Supervising the functioning infrastructure (air conditioning, FM200 Gas, Generators and UPS);• Perform backups and changing LTO date;• 2nd level customer service, overseeing access to the Data Center, hosting and colocation facilities;• Preparing racks according to the costumer requirements;

Diplomatura, Information Technology Project Management

General English Language, English Language And Literature, General

https://www.linkedin.com/company/mecdublin/

Associate'S Degree, Ccna Exploration Program

Activities and Societies: Network Fundamentals; Routing Protocols and Concepts; LAN Switching and Wireless; Accessing the WAN.

Bachelor'S Degree, Information Technology