Muhammad Wasif Zaidi (Pmp, Itil) Email & Phone Number

Islamabad, Pk

Islamabad, Pakistan

 Heading the enterprise Project Management office (PMO) in the bank for the execution of technology projects as well as other enterprise projects at the organizational level.  Have Successfully delivered business critical projects for the bank including digital transformation initiatives.  Responsible for the Governance & Delivery oversight of technology projects for successful completion. Implementation of project management framework, policies, standards & procedures for… Show more  Heading the enterprise Project Management office (PMO) in the bank for the execution of technology projects as well as other enterprise projects at the organizational level.  Have Successfully delivered business critical projects for the bank including digital transformation initiatives.  Responsible for the Governance & Delivery oversight of technology projects for successful completion. Implementation of project management framework, policies, standards & procedures for Project deliveries. Detailed Project Planning & progress tracking to ensure project execution as per the project plan.  Monitor project KPI’s to ensure that all projects are delivered on time, within scope & budget. Report project Status to the management and perform key stakeholder’s management including internal teams & vendors. Perform Risk Management and provide Active support & guidance to the Projects in critical situations to remove hurdles. Identification of projects and delivery roadmap aligned with organizational targets. Show less

Islamabad, Pakistan

 Have Successfully delivered strategic projects for the bank including but not limited to: Setting up ADC (Alternate Delivery Channels); Implementation of IRIS Switch for Payment Gateway, Call Center Implementation, Debit Cards Personalization, 1LINK Certification for KMBL, And Commercial Launch of Internet & Mobile Banking for KMBL customers. Responsible for the Governance & Delivery oversight of technology projects for successful completion. Define and implement project… Show more  Have Successfully delivered strategic projects for the bank including but not limited to: Setting up ADC (Alternate Delivery Channels); Implementation of IRIS Switch for Payment Gateway, Call Center Implementation, Debit Cards Personalization, 1LINK Certification for KMBL, And Commercial Launch of Internet & Mobile Banking for KMBL customers. Responsible for the Governance & Delivery oversight of technology projects for successful completion. Define and implement project management framework, policies, standards & procedures for Project deliveries. Detailed Project Planning & progress tracking to ensure project execution as per the project plan.  Ensure clear & timely communications between IT, other functions & external parties for smooth execution of projects. Monitor project KPI’s to ensure that all projects are delivered on time, within scope & budget and with required quality. Report project Status to the management and perform key stakeholder’s management including internal teams & vendors. Ensure resources allocation & capacity planning for projects & CR/development deliveries. Perform Risk Management and provide Active support & guidance to the Projects in critical situations to remove hurdles. Identification of projects aligned with Organizational Objectives and prepare annual projects roadmap with management. Oversight of IT Service Delivery function which reports into Manager PMO and serves as one window stop for all IT Services & technical support to ensure technology operations remain functional across the organization. Show less

Islamabad, Pakistan

 Responsible for the Governance of IT Service Management & Quality Management/Assurance in Managed Services for international customers, being served through Global Delivery Center(s). Conducted Independent Service Quality Audits to Identify Weak Areas of delivery and provide recommendations for improvement of overall service health on customer engagements. Ensured the Implementation of Standard framework of Service Delivery Practices & Processes on Customer Accounts… Show more  Responsible for the Governance of IT Service Management & Quality Management/Assurance in Managed Services for international customers, being served through Global Delivery Center(s). Conducted Independent Service Quality Audits to Identify Weak Areas of delivery and provide recommendations for improvement of overall service health on customer engagements. Ensured the Implementation of Standard framework of Service Delivery Practices & Processes on Customer Accounts Prioritized by their Strategic Importance & visibility. Undertook efforts to optimize Service Costs and bring efficiencies in terms of Quality Delivery and Customer Satisfaction to achieve Year-on business growth in existing contracts. Meeting with End-Customers and respective Teradata Country management to review their project’s health & address key issues for rescue & revival of any problematic Streams causing adverse impact on the business. Show less

Islamabad, Pakistan

• Responsible for Alignment of Consistent Management Services in International Region with key focus on standardization & Continual Service Improvement• Established Standard Service Guidelines for consistent delivery across all Global Consulting Centers in International region.• Introduced effective Service Delivery KPI’s in the services having measurable targets along with a mechanism of regular tracking and reporting.• Evolved an effective repository of highly… Show more • Responsible for Alignment of Consistent Management Services in International Region with key focus on standardization & Continual Service Improvement• Established Standard Service Guidelines for consistent delivery across all Global Consulting Centers in International region.• Introduced effective Service Delivery KPI’s in the services having measurable targets along with a mechanism of regular tracking and reporting.• Evolved an effective repository of highly practical documentation for International Teams to ensure high quality & consistent service delivery to all customers.• Setup reusable Tools to save time and increase efficiencies of the teams working on different accounts. • Provided Active Support in Pre-Sales to regional Sales & Account teams in various countries resulting in increased business Show less

Islamabad, Pakistan

• Successfully Managed the Services Delivery Program for serving International Customers from Global Consulting Center, with aggregate financial worth of over 8 million US$.• Managed the team of geographically dispersed Service Delivery Managers in different countries for over 22 international Customers scattered across Europe, Asia and Asia Pacific Regions.• The Service Managers under my reporting were managing around 100 consultants for service delivery to the… Show more • Successfully Managed the Services Delivery Program for serving International Customers from Global Consulting Center, with aggregate financial worth of over 8 million US$.• Managed the team of geographically dispersed Service Delivery Managers in different countries for over 22 international Customers scattered across Europe, Asia and Asia Pacific Regions.• The Service Managers under my reporting were managing around 100 consultants for service delivery to the customers.• Evolved highly effective management strategy to deliver KPI based managed services to our customers.• Worked with the respective Service Managers to identify & prioritize opportunities to maximize Return on Investment for the customers and Teradata. • Responsible for ensuring Costs & financial management while maintaining gross margins as agreed in the project P&L’s.• Introduced & successfully implemented the concept of shared pool to optimize service costs by 15% - 20% and gain further efficiency simultaneously.• The customers list under my assigned portfolio included some of the big names such as Volvo Cars (Sweden), DnB (Norway), Unilever (UK), Nokia (Finland), Vodafone (Germany), DTAC (Thailand) & KPN (Netherlands) etc. etc. • Developed fruitful relationships with key customers and internal/external stakeholders for smooth service delivery.• Managed Escalation situations on various accounts with highly effective remedial & improvement Action Plans.• Exercised effective Leadership to drive the teams in routine & turbulent times alike to ensure we achieve business targets through dedication & result-oriented team-work. • Ensured timely & targeted communications with higher management through comprehensive & transparent reporting. • Mentored, motivated and helped groom the Service Managers & other team members to help them grow professionally. Show less

Islamabad, Pakistan

• Worked innovatively in the capacity of Manager IT reporting directly to the President of the Company. Successfully delivered efficient ERP Solutions & ICT collaboration infrastructure projects for the customers.• The team under my supervision consisted of Project managers, Application developers and Infrastructure engineers. • Ensured successful delivery of critical Projects to meet in-house requirements as well as external customers.• Established Annual Business Plans… Show more • Worked innovatively in the capacity of Manager IT reporting directly to the President of the Company. Successfully delivered efficient ERP Solutions & ICT collaboration infrastructure projects for the customers.• The team under my supervision consisted of Project managers, Application developers and Infrastructure engineers. • Ensured successful delivery of critical Projects to meet in-house requirements as well as external customers.• Established Annual Business Plans for my Department with revenue targets in the range of up to US$ 1 Million.• Executed effective Sales and Delivery Strategies to meet annual revenue targets having positive GM’s annually. • Actively drove Presales leads with several of them closing on success note, thus, bringing more business to the company. Show less

Islamabad, Pakistan

• Successfully managed a number of Customer Projects and In-house initiatives, meeting the KPI’s of Scope, Time & Costs.• Often worked in a combination of Business Analyst & Project Manager Roles for end-to-end deliveries of solutions. • Managed Expectations of internal and external stakeholders through effective Communications & Risks management.• Followed structured approach in compliance with Standards & Best Practices throughout Project Life Cycle.Major… Show more • Successfully managed a number of Customer Projects and In-house initiatives, meeting the KPI’s of Scope, Time & Costs.• Often worked in a combination of Business Analyst & Project Manager Roles for end-to-end deliveries of solutions. • Managed Expectations of internal and external stakeholders through effective Communications & Risks management.• Followed structured approach in compliance with Standards & Best Practices throughout Project Life Cycle.Major Projects Managed: • HR & Admin Automation at Benedict Engineering Co, USA.• Deployment of Collaboration Infrastructure at Askari Bank.• ERP Suite & Messaging Implementation for OGDCL• File Management & Processing System for PTCL• Balloting System for Plots Allocation at CDA• PRE-SALES Coordination with the sales team. Show less

Islamabad, Pakistan

• Analyzed Business Needs and defined System Requirements in successful implementation of internal and external projects.• Worked through Requirements Extraction, Anticipation, Translation, Verification, Acceptance and in Ops maintenance.• Experienced in Interpreting Business Process Management and gaining Management Acceptance for Change in Ways-of-working through Process Automation.

Islamabad, Pakistan

• Worked as Software Application Developer on a number of accomplished projects for the customers belonging to various industry verticals.

Islamabad, Pakistan

• Worked as Web Application Developer to support specific functionalities in coordination with remote project development teams.

Mcs, Software Engineering

Bachelor’S Degree, Sciences

Activities and Societies: Bachelor's of Sciences Subjects along with Flying Training as a Fighter Pilot in Pakistan Air Force