Managing requirements, which includes business analysis, requirement documentation, and change request management. Responsible for requirements prioritization and timelines. Driving clarity on how the solution adds business value to customers.- Managing and executing project plans; defining scope, schedule, risk, deliverables, and resource- Working closely with management to prioritize business and information needs- Interacting with clients to identify and document customer… Show more Managing requirements, which includes business analysis, requirement documentation, and change request management. Responsible for requirements prioritization and timelines. Driving clarity on how the solution adds business value to customers.- Managing and executing project plans; defining scope, schedule, risk, deliverables, and resource- Working closely with management to prioritize business and information needs- Interacting with clients to identify and document customer needs- Leading daily status meetings with the team to discuss project progress and impediments- Analyzing new requirements and change requests; obtaining customer agreement- Conducting requirement kick-off meetings with the development and testing teams- Prioritizing sprint requirements and maintaining timelines; ensuring delivery of sprint tasks on time and within the agreed scope Show less

Worked as Process Engineer, conducting company audits, documenting all new processes, and updating existing ones. Was responsible for identifying improvements and issues in support of developing a world-class organization.- Helped Project Managers develop and update project and configuration management plans- Helped measure project KPIs and performed analysis to identify deviations- Worked in Power BI to develop different dashboards related to project progress and developed reports… Show more Worked as Process Engineer, conducting company audits, documenting all new processes, and updating existing ones. Was responsible for identifying improvements and issues in support of developing a world-class organization.- Helped Project Managers develop and update project and configuration management plans- Helped measure project KPIs and performed analysis to identify deviations- Worked in Power BI to develop different dashboards related to project progress and developed reports with better visualization for the project planning for a client- Trained project resources on company-wide processes- Led implementations to achieve ISO 20000 (ITSM) and 27001 (ISMS) certifications and participated in external audits- Conducted a surveillance audit of ISO 9001:2015 (QMS), ISO 20000:2011 (ITSM), and ISO 27001:2013 (ISMS) and successfully retained the certification.- Understood requirements for CMMI levels 2 and 3 and developed a project audit checklist as per CMMI level 3- Developed new processes for the store performance management (SPM) department and trained all employees- Provided necessary guidelines for project excellence to Project Managers to help them achieve top product and project quality- Implemented, managed, and improved service and security management processes- Assessed processes, took measurements, and interpreted data- Planned and conducted company audits, including ISO 9001, 20000, and 27001, for other departments- Developed guidelines and policies as a result of process improvement research and best practices for employees and management to follow Show less

Worked as Software Quality Assurance Engineer on a primary healthcare product.- Wrote, executed, and refactored manual test cases- Led root cause analysis and tracked defect resolution to completion- Communicated status frequently in daily meetings and used Asana as task management tool- Documented test results and analyses- Reviewed requirements and executed functional and non-functional test cases- Created, updated, and monitored defects to resolution using the Mantis… Show more Worked as Software Quality Assurance Engineer on a primary healthcare product.- Wrote, executed, and refactored manual test cases- Led root cause analysis and tracked defect resolution to completion- Communicated status frequently in daily meetings and used Asana as task management tool- Documented test results and analyses- Reviewed requirements and executed functional and non-functional test cases- Created, updated, and monitored defects to resolution using the Mantis bug-tracking tool- Performed GUI, regression, and cross-browser/platform tests, and executed manual test cases Show less

Worked as Software Quality Assurance (SQA) Engineer on customized an ERP product with User, HRM, CRM, and Sales modules.- Wrote, executed, and refactored manual test cases- Tested and certified features for release- Led root cause analyses and tracked defect resolution to completion- Communicated status frequently in daily meetings- Documented processes, designs, test results, and analyses- Reviewed requirements; executed functional and non-functional test cases-… Show more Worked as Software Quality Assurance (SQA) Engineer on customized an ERP product with User, HRM, CRM, and Sales modules.- Wrote, executed, and refactored manual test cases- Tested and certified features for release- Led root cause analyses and tracked defect resolution to completion- Communicated status frequently in daily meetings- Documented processes, designs, test results, and analyses- Reviewed requirements; executed functional and non-functional test cases- Created, updated, and monitored defects to resolution using the Mantis bug-tracking tool- Performed GUI, regression, and cross-browser/platform tests, and executed manual test cases- Worked closely with the development team and other teams to meet timelines Show less