Provided support for Pixellot AI cameras with production and streaming, resolving customer issues through ticketing systemAssisted customers with new installation configurations, calibrations, system upgrades, and streaming assistanceUtilized client-specific tools such as CMS Zohodesk, LMI, Grafana, Postman, and networking for troubleshootingIdentified streaming issues and system failures by analyzing application and system logsConducted Acceptance Test Plans (ATP) for new systems installationsMonitored streaming and system performance using GrafanaChecked algorithm and parameter settings in the configuration databaseInvestigated root causes of issues and escalated to R&D with detailed proofs and insights

Assisted U.S customers via Five9 (Calls) and Beyond Trust (Remote support).Reset applications passwords for store and corporate users.Managed tickets, chat support, mail systems, and Field Technician assignments through Service Now.Developed knowledge base articles for unknown issues and shared through Service Now.Troubleshot software and hardware issues through remote support.

Provide IT support for office systems, including OS deployment and configuration.Manage backup, restore, and antivirus updates.Handle Bitlocker encryption, software installs, and device drivers.Configure printers and Microsoft Outlook, including mail backup for .OST & .PST files.Maintain Outlook and other mail systems.Deliver ticketing and remote-based support for routine troubleshooting.Resolve networking issues and log support calls for warranty claims.Offer support during internal and client meetings.

Assisted customers with hardware, software, and networking issues.Prioritized virus-infected systems, configured printers, and implemented BitLocker encryption.Loaded, reloaded, configured, and updated anti-virus software