Experienced Support Engineer with a strong background in Mathematics seeking an advanced support role to leverage skills in troubleshooting, problemsolving, and providing excellent customer service. Possess a keen eye for detail and a passion for learning new technologies. Ready to contribute to a dynamic team and make a positive impact.
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Rpa Engineer 1CiklumChennai, Tn, In -
Junior Support EngineerCiklum May 2024 - PresentChennai, Tamil Nadu, IndiaProvided support for Pixellot AI cameras with production and streaming, resolving customer issues through ticketing systemAssisted customers with new installation configurations, calibrations, system upgrades, and streaming assistanceUtilized client-specific tools such as CMS Zohodesk, LMI, Grafana, Postman, and networking for troubleshootingIdentified streaming issues and system failures by analyzing application and system logsConducted Acceptance Test Plans (ATP) for new systems installationsMonitored streaming and system performance using GrafanaChecked algorithm and parameter settings in the configuration databaseInvestigated root causes of issues and escalated to R&D with detailed proofs and insights -
Senior AnalystHcltech Jan 2023 - May 2024Chennai, Tamil Nadu, IndiaAssisted U.S customers via Five9 (Calls) and Beyond Trust (Remote support).Reset applications passwords for store and corporate users.Managed tickets, chat support, mail systems, and Field Technician assignments through Service Now.Developed knowledge base articles for unknown issues and shared through Service Now.Troubleshot software and hardware issues through remote support. -
System EngineerFuturesoft Solutions Pvt Limited Jul 2021 - Jan 2023Chennai, Tamil Nadu, IndiaProvide IT support for office systems, including OS deployment and configuration.Manage backup, restore, and antivirus updates.Handle Bitlocker encryption, software installs, and device drivers.Configure printers and Microsoft Outlook, including mail backup for .OST & .PST files.Maintain Outlook and other mail systems.Deliver ticketing and remote-based support for routine troubleshooting.Resolve networking issues and log support calls for warranty claims.Offer support during internal and client meetings. -
Desktop Support EngineerGreen Shine Billing Services Nov 2020 - Apr 2021Chennai, Tamil Nadu, IndiaAssisted customers with hardware, software, and networking issues.Prioritized virus-infected systems, configured printers, and implemented BitLocker encryption.Loaded, reloaded, configured, and updated anti-virus software
Wasim Akram S Education Details
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D.G. Vaishnav CollegeMathematics
Frequently Asked Questions about Wasim Akram S
What company does Wasim Akram S work for?
Wasim Akram S works for Ciklum
What is Wasim Akram S's role at the current company?
Wasim Akram S's current role is Rpa Engineer 1.
What schools did Wasim Akram S attend?
Wasim Akram S attended D.g. Vaishnav College.
Who are Wasim Akram S's colleagues?
Wasim Akram S's colleagues are Carlos Quintanilla Sánchez, Serhii Chuikov, Dmytro Shaptala, Hassan Ali, Kateryna Filatkina, Volodymyr Barabakh, Yuriy Mokrozub.
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Wasim Akram S
It Analyst/System Administrator In Tata Consultuncy Servicelinux Admin | Booting Process | User Management | Dns | Lvm | Ssh | Service Management | Smtp | Ansible-Playbook |Bengaluru -
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Wasim Akram S N
Testing And Automation Expert In Networking Domain With Keen Eye For Innovation & Problem Solving.Chennai
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