Wasim Ansari Email and Phone Number

* Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions. * Resolved customer complaints while prioritizing customer satisfaction and loyalty. * Developed strong relationships with key clients, ensuring their needs were met consistently and promptly. * Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner. * Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts. * Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques. * Increased team productivity by providing ongoing training and support to customer service representatives. * Collaborated with upper management to improve customer service processes and support structures company-wide.* Effectively addressed intricate customer issues by leveraging multiple internal resources to find and implement optimal solutions * Handling Client and consult on technical solutions, project planning, issue resolution, and implementation assessments * Resolved customer complaints while prioritizing customer satisfaction and loyalty. * Enhanced customer retention through advanced problem-solving skills and strategic relationship- building. * Prioritized resolving customer complaints to enhance satisfaction and build loyalty. * Followed through with client requests to resolve problems. * Evaluated emerging technologies for potential application within existing infrastructure environments based on compatibility assessments conducted alongside team members

* Preventive Maintenance of hardware, Banking Kiosk and Network devices * Installing updates, known as patches, to software applications * Installing and configuring operating systems, anti-virus software and other applications Like MS Office* Provided technical support and IT solutions by phone * Attending breakdown calls & maintenance visits and preparing and submitting service and PM reports. * Installation and Configuration of H/N, CCTV, Banking Kiosk, DSS Etc. Devices * Troubleshooting and Managing Hardware & Network related problems