• A competent professional with 06 years of experience in travel and 4 years experience in customer serviceTotal 10 years of experience • -Air Ticketing -Visa Operations -Reservations• -Sales agent • Highly skilled in greeting passengers in a polite manner• Presently associated with BRITISH AIRWAYS, Abu Dhabi as Travel Consultant• Highly regarded for a proactive attitude and an ability to think laterally, providing ideas and solutions.• Is committed to developing the high quality service• Expertise in handling reservations, ticketing, insurance and refunds on Amadeus and experienced in working out cost effective itineraries for multi destination trips• Able to ensure sales targets are met and exceeded beyond expectations• Abilities in overseeing all aspects of the airline ticketing and ensuring that the process runs smoothly• Proficient in using MS Office programs and data entry activities • Practical and business focused approach to achieve organisation goals & coupled with interpersonal & communication & problem solving skills• Knowledge of Amadeus , Sabre system , Win babs ( British airways reservation system )• Certification done In Safe Hands - For Commercial Contracted Staff on 11th March 2015 with British Airway • Certification in Business Integrity on 21st March 2015 with British Airway• Certification in Air Carriers Access Act for Contact Centres on 23rd march 2015 with British Airway• Certification in Flyability on 24th March 2015 with British Airway• Certification done In Safe Hands - Pathway 7 on 26th Aug 2015 with British Airway• Completed Certification in Anti-Corruption and Corporate Governance Offering on 07 Oct 2015 British Airway• Member of Emergency Response Team with certification in First aid and Fire warden from Orient HSC Muscat.

Corporate Travel Airline, Hotel and Car Rental Reservations – Assisting the customers in booking flights on major airlines, assisting in hotel accommodations, travel insurance, rental cars and meet and assist services(.Experience with British Airways in sales and service representative.Have system knowledge of WINBABS British airways reservation system, giving support to all travel agents in Abu Dhabi in regards to ticketing and general queries related to booking Customer Handling – (sales counter sales and service)Identifying the available flights and the best connections if more than one flight is necessary as well as determining the cost for the same. Providing information to customers and helping them to find the right itinerary for their needs. Furnishing information about airport security and baggage requirements. Exposure in Airline Global Distribution System - Attending the customer’s call to make reservations, enter the destination and desired date and time into the airline's computer systemDocumentation Accuracy and Verification – Making sure that all the information provided by the client is accurate and correct along with preparing and checking all legal documents; Since Sep’13 Omeir Travel Agency, Abu Dhabi as Corporate Travel Consultant for New York university and worked at Sales counter Abu Dhabi international airport, currently working for British Airways Sales Shop Abu Dhabi.

Knowledge of travel ticket for all GeographiesExtensive experience of airline industry and their operation serviceResponsible for:Taking care of all types of reservation across the worldEstablishing good relations with the Airlines, Consulates and High Commissions for case-to-case problems Writing/analyzing detailed documents explaining about the work and its results in terms of product stabilityAccountable for issuing online overseas travel insurance policiesMonitoring the supplier account and billsDeveloping and preparing various Reports and MISAssuring process quality and continuous improvementAssisting customers in Baggage issue , Online check in Highlights:At Omeir Travel Agency, Abu DhabiEffectively handling the Travel Operations for client New York University, Abu Dhabi for last 1 year and 2 month and updated the System in Travel Section and made the processes hassle free and streamlined travel process.Advising travel process to all Staff, Faculty members and studentsArranging Meet and assist service as well booking ground transfersWorked at Abu Dhabi airport as counter sales representative Currently working for British Airways ( Abu Dhabi sales )At WNS global services (Travelocity.com )Effectively manage and Support online travel webite booking reservation worldwide and give customer serviceAssisting customers in Baggage issue , Online check in. Holds the merit of attaining highest no. of transactions per month and recognized as the Top Performer in 2010At Capita Bpo services PuneHandling Chase Bank Saving Account related queries and customer service over the phone