Key Performance Areas:Warehouse ManagementEnsure environment-friendly tactics for Inbound, Picking and Outbound of merchandise throughout all locations ensure full implementation of the protection & protection methods and song their effectiveness in order to attain zero accidents.Ensure WMS processes are applied and meet Inventory Accuracy targetsTransportation & Fleet ManagementPlan and optimize the utilization of the fleet throughout the Central RegionEnsure protection of fleet is carried out on timeManage the transportation of a portfolio of different cargo types including optimising fleets and maintaining a distribution networkSelect the appropriate options to maximise efficiency and service levelsCustomer Service LevelsTrack and acquire set Customer Service Levels for the Saudi ArabiaExpense ControlEnsure compliance with set finances for Warehouse ExpensesDevelop and put into effect initiatives to enhance effectivity and limit price to serveReporting & AnalysisShare a month-to-month Warehouse scorecard with the Logistics to evaluate the Warehouse overall performance and outline methods to decorate the Warehouse performanceInventory ManagementSafeguard the stock volume and satisfaction and enforce inventory depend on insurance policies and procedures.Investigate and discover motives at the back of inventory variances and enforce corrective moves to enhance accuracyEnsure WMS techniques are applied and meet Inventory Accuracy aims for all warehousesEnsure the warehouse storage ability is maximizedEnsure the accuracy and real-time updates of transaction recordsRectify, reconcile and unravel any root reasons for stock disputesPerform ordinary bodily count, oversee inventory levels, shelf lives, and generate month-to-month reviews for non-performing/ageing inventoryClosely work with the planning groups to make sure availability and price KPIs are in tunePeople Management

• Liaising with customers, suppliers and transport companies.• Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods.• The efficient utilization of space and mechanical handling equipment, ensuring quality, budgetary targets and environmental objectives are met.• Having a clear understanding of the company's policies and vision and how the warehouse contributes to these.• Coordinating the use of automated and computerized systems where utilized.• Responding to and dealing with customer communication by email and telephone.• Keeping stock control systems up to date and ensuring inventory accuracy.• Planning future capacity requirements.• Organizing the recruitment and training of staff, as well as monitoring staff performance and progress.• Motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded.• Producing regular reports and statistics on a daily, weekly and monthly basis.Briefing team leaders on a daily basis.• Visiting customers to monitor the quality of service they are receiving. • Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely.Overseeing the planned maintenance of MHE’s & vehicles, machinery and equipment.

As a Camp Supervisor I am responsible for the ground operations of the All four camp including facility management , maintenance and Security, Procurement of Commodities, record keeping, Cleanliness of the camp , About the Camp: There are four camps which I am taking care, These camps belong to Royal Commission Yanbu, The population of these four camps are almost 10000 Per., and Nationalities residing here : Chinese, Indian, Nepali, Bangladeshi, Pakistani, Sri Lankan, and more …..•Managing and overseeing all camp/catering activities•Responsible for daily operation and maintenance of the camp facilities as per the company policy and procedures •Maintain the safety and security standards within the premises as per the company HSE policy.•Administer the allocation and distribution of the rooms as per the entitlement of the employee•Ensuring food services meet health, hygiene and quality standards and meet employees’ needs and satisfaction.•Managing departmental assets and expenditures efficiently.• Provide comprehensive orientation to the new employee regarding the camp rules and regulation and facilities of the camp.•Responsible for supply and distribution of furniture, fixture and commodities to the residents of the camp.Responsible for camp rooms safety.•Establish open communication channel with the residence to resolve and record the complaints and issues.•Prepare and submit monthly reports regarding accommodation allocation, employee satisfaction, inventory etc.•Responsible for providing well equipped medical first aid and clinic facilities.•Maintain strict camp vigilance and security to ensure restriction of criminal or illegal activities within the camp.

•Business planning at store level•Implementation and achievement of sales plan on monthly basis.•Sales forecasting, stock planning and budgeting•Revenue generation and inventory management at stores•Catchment management, new customer acquisition, relationship management with existing customers, retention of existing customers•People management – Training, development and motivation to the team•Support to ROM/ AROM in execution of business plan•Planning sales promotional activities for awareness, faster off-takes, build brand image•Evaluate and analyze effectiveness of promotional activities planned•Performance management•Support for new store opening•Controlling of pilferage.•Sourcing of products from local vendors / various company WSS.•Store wise MIS •Competition mapping•Maintaining product hygiene at all levels by replacing defective stocks

•Prepare daily, weekly, Monthly and Yearly Sales Report,•Preparing different types of report like budget vs. achievement •Preparing budget and target for sales team •Managing all the sales related activity of the company•Handling a high volume of customer inquiries whilst providing a high quality of service to each caller•Writing up accurate and grammatically correct sales correspondence•Tracking sales orders to ensure that they are scheduled and sent out on time•Effectively communicating with customers in a professional and friendly manner•Ordering and ensuring the delivery of goods to customers•Supporting the field sales team•Ensuring that staff uniforms and personal appearance are always clean and professional•Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.•Organizing sales promotional campaigns.•Contacting potential customers to arrange appointments•Speaking with customers using clear and professional language•Resolving any sales related issues with customers•Completing the administrative needs of the Sales Department•Making follow-up calls to confirm sales orders or delivery dates•Responding to sales queries via phone, e-mail and in writing•Accurately analyzing and assessing statistical data.

•Preparation of monthly, weekly or daily sales analysis report specially target vs. achievement •Updating the status of sales order in the database•Collecting and analyzing the information in order to increase productivity of sales.•Monitoring the trends and evaluating the performance assessed against monthly sales goals•Promoting all facilities of the organization to fresh and existing customers through a proactive approach.•Coordinating and responding to all requests of internal meetings. •Sending the attendance details of all BDM, BM and our RM to HR Department•To lead Tele-callers of retention team for achieving monthly target for our Zone

* Handling call to customer refferred by Customer Support Service•To Handling the Distributor and Retailers Query regarding Transaction of E-Recharge•To escalating complain and some Network Issue to Concerned Department •Some time give coaching to Team Member regarding Performance *Providing waiver for wrong balance deduction

•Determines requirements by working with customers.•Answers inquiries by clarifying desired information; researching, locating, and providing information.•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.•Fulfills requests by clarifying desired information; completing transactions; forwarding requests•Sells additional services by recognizing opportunities to up-sell accounts; explaining new features•Maintains call center database by entering information•Keeps equipment operational by following established procedures; reporting malfunctions.•Updates job knowledge by participating in educational opportunities•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

•To capturing the data from soft copy form document in Life Asia system •To send mails to Head office and Branches regarding Documents for Reliance Ad visor Licence Process* Handling the call from Reliance Life Insurance Branches* Validation of document submitted by Agent for Reliance life Insurance *Monitor the team member performance and providing suggesstion