Wasim Chaudhry Email & Phone Number

SUMMARY• Self-Motivated IT professional with 15+ years of extensive experience including 6+ years of experience working at Rogers Communications campus site as Site Team lead managing IT Staging window, managing staff, training new employees and supporting all the different hardware’s and software’s in supporting computers and networks, new deployments, resolving tickets, taking care of equipment disposal and managing the site inventory as well as being On-Call.• I have great communication skills, work ethic, as well as, the ability to work well in a team environment. I strive to provide the best technical support ensuring customer satisfaction.• Successfully trained entry and junior level technicians to ensure successful integration onto the team• Provided timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis. Ensuring problem ownership and promoting end-user satisfaction. Proven effectiveness in project co-ordination. Successfully managed and implemented several Networking projects with full clients’ satisfaction. Accurately interpreted customers’ problems and offered best solution.Experience in providing remote support over the telephone and internet.Excellent problem solving with strong interpersonal, communication, organizational and analytic skills.Proven capabilities of leadership, working under pressure, multitasking and team player.Quick learner and fast adaptability.Competencies:Adaptability / FlexibilityInterpersonal SkillsOrganizational Skills / MultitaskingProblem SolvingAnalytical SkillsCommunicationCollaboration

Listed skills include Active Directory, Hardware, Technical Support, Troubleshooting, and 32 others.