As the global head of product at Genz EV and Keyfetch group, I oversee all phyical and digital products and experiences. In this role, I am responsible for setting the company’s product strategy and overseeing product development, user experience, business development, editorial, content creation and customer operations. Prior to GenZ EV and Keyfetch, I was a technologist and held various product design and customer experience leadership positions.Here are a few skills I have mastered over the years.1. Project & Product Management including Prince 2 & Agile2. Experience in Billing System including Micro transactions3. Customer Services & Community Management Specialist4. QA & Localisation5. Web Content Management: Concept, Documentation 6. UI & Design, Setup Content management systems (CMS)7. Relationship management – Including outsourced service providers8. Customer Services9. Online Gaming & Online Producer10. Content Research & Selection , Process Creation & Management
Listed skills include User Experience, Online Gaming, Team Management, Management, and 46 others.